Open to opportunities

Shital Patil

@shitalpatil1

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ServiceNow Developer specializing in ITSM and HRSD automation and reporting.

India

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What I'm looking for

I seek roles where I can apply ServiceNow, ITSM and HRSD expertise to automate processes, build dashboards, mentor teams, and drive measurable service improvements.

I am a ServiceNow Developer with deep expertise in ITSM and HRSD processes, skilled at designing, configuring, and implementing solutions that streamline ticket lifecycle management, automate workflows, and improve service delivery. I have a proven record of building interactive reports and dashboards, integrating tools, and maintaining data integrity to drive measurable improvements like a 15% reduction in repeat incidents and a 10% improvement in first-call resolution.

I bring hands-on experience across Incident, Problem, Change, Knowledge, Asset Management and HRSD modules, plus competency in Python, SQL, Tableau and Power BI to support analytics and automation initiatives. I enjoy collaborating with cross-functional teams, mentoring junior staff, and delivering solutions that meet SLAs and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

ServiceNow Developer

TCS

Mar 2019 - Aug 2025 (6 years 5 months)

Designed and implemented ServiceNow ITSM and HRSD solutions for AkzoNobel Netherlands, improving ticket lifecycle management and dashboards while reducing repeat incidents by 15% and improving first-call resolution by 10%.

ServiceNow ITSM Incident Management Dashboarding SLA Management Scripting Reporting

Senior Associate

TCS

Apr 2017 - Mar 2019 (1 year 11 months)

Provided technical support and training on ADM US IT projects, collected site-lead data for centralized decision-making, and mentored junior technicians to improve team delivery.

Application Support Training Requirements Gathering Data Collection Mentoring