Alfredo Isaías Manuel

I am a creative and adaptable professional with a proven track record in customer service and management. My extensive experience in customer-facing roles has equipped me with the ability to generate unique problem-solving perspectives, ensuring that I meet diverse client needs effectively. Fluent in both Portuguese and English, I excel in providing translating and interpreting services, which enhances communication and fosters strong relationships with clients.

Currently, I serve as an Administrative Manager at Discovery Limited, where I oversee various aspects of business operations, focusing on enhancing customer satisfaction and service excellence. My previous roles have included working as a Health Insurance Service Consultant, where I managed inbound calls and resolved queries, and as an Assistant Manager, where I led my team to achieve company objectives through effective communication and performance management. I am committed to continuous improvement and staying informed about industry changes to ensure long-term success.