At Teknowledge / Microsoft, I handle customer-reported technical issues through email and chat, guiding cases toward resolution with clear, proactive communication.
I document customer interactions and create reusable documentation, while identifying recurring issues and surfacing patterns that can lead to proactive fixes.
At Kepler, I supported students through Canvas LMS, trained new staff, and created onboarding materials. I also used student performance data to identify where additional support was needed.
At Kitech, I built and maintained websites using React.js, Bootstrap, and JavaScript, and created UI/UX mock-ups and prototypes. My background also includes a BA in Management and certificates in JavaScript, HTML, CSS, Node.js, and React development.
