Looking for a job

Mutaganda Elysee

@mutagandaelysee

Message

Dynamics 365 CE Support Engineer/Technical lead who resolved 700+ production incidents and led eight support engineers.

Rwanda

Message

At Teknowledge, I resolved 700+ enterprise Dynamics 365 CE production incidents by investigating CRM customizations, plugins, JavaScript web resources, and Power Platform components. I also managed more than 300 Microsoft Engineering escalations, reproducing customer scenarios and documenting root causes.

As Acting Technical Lead, I led and mentored a team of eight Dynamics 365 support engineers while continuing to provide hands-on technical support. I configure and validate Dynamics 365 solutions, troubleshoot C# plugins and Power Automate flows, and create troubleshooting documentation and technical workshops.

Experience

Work history, roles, and key accomplishments

Current

Acting Technical Lead

Current

Teknowledge

Jan 2026 - Present (9 months)

Leading a team of eight engineers, managing high-severity escalations, and mentoring engineers while delivering hands-on technical support for Dynamics 365 CE solutions.

Dynamics 365 CE Power Platform Dataverse PowerApps Power Automate JavaScript C#Technical Leadership Escalation Management Mentorship

Deputy Technical Lead

Teknowledge

Jan 2025 - Jan 2026 (1 year)

Coordinated technical investigations, reviewed complex cases, and mentored engineers while supporting Dynamics 365 CE solutions.

Dynamics 365 CE Power Platform Dataverse PowerApps Power Automate JavaScript C#Technical Leadership Mentorship

Microsoft Dynamics 365 CE Technical Engineer

Teknowledge

Jan 2024 - Jan 2025 (1 year)

Resolved 700+ enterprise Dynamics 365 CE production incidents, reproduced complex customer environments, and debugged plugins and customizations to recommend best practices.

Dynamics 365 CE Dataverse PowerApps Power Automate JavaScript C#Plugin Debugging FetchXML XRMToolbox REST APIs Root Cause Analysis

Education

Degrees, certifications, and relevant coursework

ALX

Software Engineering Training, Software Engineering

2023 - 2023

Completed structured training in systems programming, software development, and software engineering fundamentals, including building RESTful APIs and backend applications.