Open to opportunities

Jules Gatete

@julesgatete

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Software & AI/ML engineer focused on practical, user-centered solutions.

Rwanda

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What I'm looking for

I seek a growth-oriented role where I can apply AI/ML and full-stack skills, solve real user problems, and collaborate in cross-functional teams while continuing to learn and contribute to product impact.

I am a versatile software and AI/ML engineer with hands-on experience in customer support, technical troubleshooting, and product-focused development. I blend full-stack and machine learning skills to build practical tools that solve real user problems and drive growth.

I've contributed to team and individual projects including SmartHarvest (plant diagnosis), SmartBin (waste management), and RxMediq+ (AI drug recommendation), and I built a mental-health platform (Mind Your Mind Hub) using Django and React. I have a track record of resolving technical issues at scale and improving client engagement through targeted outreach.

I am adaptable, collaborative, and motivated by continuous learning and impact; I hold technical certifications (Microsoft 365, Python, IBM cloud/web/Git) and aim to join a growth-oriented team where I can apply ML and full-stack skills to deliver user-centered solutions.

Experience

Work history, roles, and key accomplishments

Customer Support & IT Outreach Specialist

M365 Connect (M365 Group SIA)

Jan 2024 - Jun 2024 (5 months)

Promoted IT services to over 200 clients and freelancers through targeted outreach, improving client engagement and conversions by optimizing communications and collaborating with recruitment and marketing teams.

Outreach Client Communication Lead Generation Cross Functional Collaboration CRM Email Marketing Troubleshooting

Virtual Customer Support Representative

WEC Outsourcing (Pearson Vue)

Jan 2021 - Dec 2023 (2 years 11 months)

Supported candidates taking online exams via calls, chats, and emails, troubleshooting and resolving 95% of technical issues and handling high-volume periods (assisted ~1,000 customers in a month), leading to promotion from LTO to LT1.

Technical Support Troubleshooting OnVUE CRM Customer Service Call Center Operations Email Support Chat Support

Education

Degrees, certifications, and relevant coursework

African Leadership University

Bachelor of Science, Computer Software Engineering

Pursuing a Bachelor’s in Computer Software Engineering with focus on design, full-stack development, and machine learning; strong problem-solving and leadership orientation.