Open to opportunities

Harini Jaguva

@harinijaguva

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Customer Success Manager specializing in SaaS onboarding, analytics enablement, and post-sale lifecycle across APAC.

India

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What I'm looking for

I seek a customer-facing role in a collaborative SaaS company where I can lead onboarding, enablement, and analytics-driven adoption to drive retention and measurable customer outcomes.

I am a Customer Success professional with 5+ years of experience owning post-sale customer relationships across APAC and global markets, with strengths in SaaS onboarding, analytics enablement, workflow-based platforms, training, adoption, renewals, and risk mitigation.

I have led structured onboarding, run live trainings and enablement workshops, managed 100+ concurrent customer cases with full compliance, improved retention by 20% through proactive engagement, and partnered cross-functionally with Product, Engineering, and Support to deliver analytics-driven outcomes.

Experience

Work history, roles, and key accomplishments

Client Success & Operations Partner

RD Overseas

Jan 2024 - Apr 2025 (1 year 3 months)

Owned post-sale customer relationships as primary contact for onboarding, enablement, and ongoing success; managed 100+ concurrent customer cases with 100% compliance and coordinated cross-functional resolution.

Customer Onboarding Enablement SaaS Platforms Customer Support Documentation Training

Overseas Coordinator / Customer Enablement

Euro Exim Services

May 2023 - Jan 2024 (8 months)

Managed international APAC and EMEA customer portfolio, ran demos and enablement workshops, translated requirements into workflows and analytics, and improved retention by 20% through proactive engagement.

Customer Success Enablement Workflow Design Retention

Patient Services Representative

Einstro Technical Services

Feb 2022 - Aug 2022 (6 months)

Supported high-volume service operations handling 80+ cases per week, resolved customer inquiries, and escalated technical issues to ensure timely resolution and accurate data handling.

Customer Support Case Management Triage Escalations Communication

Education

Degrees, certifications, and relevant coursework

The TIPS Global Institute

MSc; MBA, Healthcare Systems and Life Sciences; Entrepreneurship

2016 - 2021

Grade: 6.8/10

Completed dual postgraduate programs focused on healthcare systems, life sciences, and entrepreneurship with coursework in analytics and business management.