Harini Jaguva

Handled customer support tickets across queues, resolving stakeholder and patient inquiries while maintaining service continuity. Worked in a customer success capacity as point of contact for accounts. Managed EMR administrative tasks, including uploading patient details and verifying patient profiles for accuracy.

Owned post-sale customer relationships as primary contact for onboarding, enablement, and ongoing success; managed 100+ concurrent customer cases with 100% compliance and coordinated cross-functional resolution.

Owned the full post-sale lifecycle for an APAC and EMEA portfolio, serving as primary executive contact through renewal. Designed a structured onboarding programme and proactive health monitoring that drove a 20% year-on-year customer retention uplift and helped reduce clients’ time-to-value.

Managed international APAC and EMEA customer portfolio, ran demos and enablement workshops, translated requirements into workflows and analytics, and improved retention by 20% through proactive engagement.

Managed a high-volume APAC/EMEA portfolio, sustaining 80+ active cases weekly while maintaining full SLA compliance. Led product demonstrations and enablement workshops, translating complex trade-finance requirements into clear workflow documentation to reduce errors and support escalations.

Owned client relationships end-to-end across discovery, requirements definition, fulfilment, and post-placement account management. Reduced time-to-hire by 30% through workflow redesign, improved reporting cadence, and structured stakeholder communication.

Supported high-volume service operations handling 80+ cases per week, resolved customer inquiries, and escalated technical issues to ensure timely resolution and accurate data handling.

Assisted with clinic marketing strategy and supported patient follow-up and feedback loops. Conducted pharmacy-related activities (e.g., stock audit and billing), supported HR and patient database work, and helped run a social media growth programme.

Grade: 6.8/10

Completed dual postgraduate programs focused on healthcare systems, life sciences, and entrepreneurship with coursework in analytics and business management.