Shikha priyadarshi

I’m an Operations and Project Management Analyst with 4+ years of experience coordinating project lifecycles, technical operations, and process improvement. I help teams move from planning to delivery by managing milestones, scope, and operational readiness while keeping stakeholders aligned.

At Redaptive, I managed end-to-end energy-efficiency installation programme projects, tracking deliverables and communicating status across Sales, Solutions, and Operations. I built Salesforce dashboards and risk-assessment reports to provide leadership real-time visibility into performance, scope changes, and risks across 10+ concurrent accounts.

I strengthen execution through clear documentation and streamlined workflows—developing SOPs, workflow diagrams, and process documentation using Lucidchart, Asana, and SharePoint. I also streamlined RMA case management workflows and Salesforce system-tagging processes, improving service delivery timelines and client satisfaction scores.

Previously at Tata Consultancy Services, I delivered 24x7 Salesforce-powered technical support, performing root cause analysis and producing deep-dive impact and performance reports using Splunk, Quantum Metric, and Akamai. I’m Google Project Management certified, and I’m motivated by proactive ownership, problem-solving, and translating complex data into actionable decisions.