Open to opportunities

Mohammad Main Uddin

@mohammadmainuddin1

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Experienced Technical Support Engineer with over 7 years in the field.

Bangladesh

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to leverage my technical skills to solve complex challenges.

I am a dedicated Technical Support Engineer with over 7 years of hands-on experience in network infrastructure, system administration, and customer support. My expertise lies in delivering effective technical assistance while maintaining clear communication with clients and cross-functional teams. Currently, I lead the Bangladesh Technical Support team at GeoVision INC, where I drive performance and operational efficiency.

Throughout my career, I have been recognized for my ability to manage CRM platforms, configure network devices, and provide both onsite and remote support. I have successfully supervised teams to ensure timely responses to client issues and have contributed to the development of tutorials and training materials for customers and sales teams. My commitment to excellence is reflected in my proactive approach to problem-solving and my ability to foster strong client relationships.

Experience

Work history, roles, and key accomplishments

Current

Supervisor BD-Team. Technical Support Engineer FAE

Current

GeoVision INC

May 2023 - Present (2 years 1 month)

Supervised the Bangladesh Technical Support Team, ensuring timely and effective responses to client issues and managing task prioritization. Provided comprehensive technical support to customers via various remote access tools and maintained lab testing environments.

System Administration Customer Support CRM Platforms Remote Access Team Leadership

System Administrator

Link Tech IT

Jan 2020 - Apr 2023 (3 years 3 months)

Monitored and maintained network infrastructure and devices, coordinating with regulatory bodies like BTRC and APNIC. Led support engineers and the transmission team, designing and maintaining network diagrams for operational planning.

Infrastructure System Administration Zabbix Nagios BGP NAT VPN VLAN Documentation Training

Technical Support & Client Relationship Executive

Capillary Technologies International Pte. Ltd

Jun 2019 - Jan 2020 (7 months)

Managed the CRM system for BATABangladesh, maintaining POS integration for 200 elite stores across Bangladesh. Provided technical support, installed, configured, and troubleshooted client software, and delivered CRM usage training.

CRM Management POS Integration Technical Support Installation Configuration Troubleshooting Client Relationship Management Training Delivery

JR. SYSTEMADMINISTRATOR

InfoLink Limited

Apr 2017 - Jan 2019 (1 year 9 months)

Maintained the company's network infrastructure, configuring and troubleshooting core and distribution network devices. Designed enterprise wireless and wired networks for clients and assisted system administrators and support engineers.

Infrastructure Troubleshooting Enterprise Networking Systems Administration

Education

Degrees, certifications, and relevant coursework

Uttara University Dhaka

Bachelor of Science, Computer Science and Engineering

Studied Computer Science and Engineering at Uttara University Dhaka. Focused on core concepts and practical applications within the field.

AITVET Dhaka

Diploma in Engineering, Computer Technology

Completed a Diploma in Engineering with a specialization in Computer Technology at AITVET Dhaka. Gained foundational knowledge and practical skills in computer systems.