Toufique E Joarder

I am an Application Support Engineer with over 3 years of experience in technical troubleshooting, software development, and customer support. My journey has equipped me with a robust skill set in debugging client/server issues, managing SLAs, and collaborating effectively with cross-functional teams. I pride myself on my proficiency in tools like Zendesk, JIRA, Postman, and SQL, alongside my expertise in JavaScript, APIs, and data integration. As a certified Optimizely Web Platform Expert, I thrive in fast-paced environments where creative problem-solving is essential.

In my current role at Optimizely, I have successfully resolved customer issues while maintaining 100% SLA compliance and improving customer satisfaction scores. My experience includes engineering SQL queries to resolve data discrepancies and validating REST API data integrity. I also take pride in training new support engineers, fostering a customer-centric approach to troubleshooting. Previously, I developed custom e-Commerce platforms and ERP software, collaborating closely with stakeholders to ensure alignment with user requirements and technical specifications.