Open to opportunities

Mobarak Hosen Shakil

@imshakil

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Technical Support Engineer with expertise in API testing and Python.

Bangladesh

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What I'm looking for

I am looking for a role that fosters growth, encourages innovation, and values collaboration.

🚀 DevOps Enthusiast | Technical Support Engineer | IAM & SSO Specialist

Passionate about solving complex technical challenges, I specialize in DevOps, cloud infrastructure, and Identity & Access Management (IAM). As a Technical Support Engineer, I have hands-on experience troubleshooting and optimizing authentication solutions, including SAML, OAuth2, and OpenID Connect (OIDC).

I thrive in fast-paced environments where I can automate, secure, and scale systems to improve efficiency. From setting up cloud-native applications to fine-tuning CI/CD pipelines, I enjoy making technology work seamlessly.

💡 Key Expertise:
✅ DevOps & Cloud Infrastructure
✅ Identity & Access Management (IAM, SSO)
✅ Troubleshooting & Technical Support
✅ CI/CD, Automation & Security Best Practices
✅ Linux, Docker, Kubernetes, and Cloud Platforms

Currently, I’m focused on refining my professional communication skills to engage effectively with global teams and customers. Always eager to learn, experiment, and share knowledge!

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Gluu.org

Sep 2020 - Feb 2022 (1 year 5 months)

As a Technical Support Engineer at Gluu.org, I provided customer support, conducted API testing, and performed manual software testing. I utilized my skills in identity management and authentication protocols to troubleshoot and resolve technical issues effectively.

Customer Support API Testing Manual Testing Python Bash Scripting Identity Management Troubleshooting Active Directory OAuth SAML

Apprentice

Big0one

Jun 2020 - Aug 2020 (2 months)

During my apprenticeship at Big0one, I gained hands-on experience in programming and software development. I worked on various projects that enhanced my skills in Python programming and version control.

Python Version Control Software Development Programming Git

Education

Degrees, certifications, and relevant coursework

Islamic University, Bangladesh

Master of Science, Information and Communication Technology

2020 - 2022

Grade: 3.31 out of 4.00

Activities and societies: Skills included identity management, authentication, and authorization.

Completed a Master of Science in ICT, focusing on customer support, API testing, manual software testing, and programming in Python and Bash scripting.