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MS@imshakil
Technical Support Engineer with expertise in API testing and Python.
Bangladesh🚀 DevOps Enthusiast | Technical Support Engineer | IAM & SSO Specialist
Passionate about solving complex technical challenges, I specialize in DevOps, cloud infrastructure, and Identity & Access Management (IAM). As a Technical Support Engineer, I have hands-on experience troubleshooting and optimizing authentication solutions, including SAML, OAuth2, and OpenID Connect (OIDC).
I thrive in fast-paced environments where I can automate, secure, and scale systems to improve efficiency. From setting up cloud-native applications to fine-tuning CI/CD pipelines, I enjoy making technology work seamlessly.
💡 Key Expertise:
✅ DevOps & Cloud Infrastructure
✅ Identity & Access Management (IAM, SSO)
✅ Troubleshooting & Technical Support
✅ CI/CD, Automation & Security Best Practices
✅ Linux, Docker, Kubernetes, and Cloud Platforms
Currently, I’m focused on refining my professional communication skills to engage effectively with global teams and customers. Always eager to learn, experiment, and share knowledge!
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Work history, roles, and key accomplishments
Gluu.org
Sep 2020 - Feb 2022 (1 year 5 months)
As a Technical Support Engineer at Gluu.org, I provided customer support, conducted API testing, and performed manual software testing. I utilized my skills in identity management and authentication protocols to troubleshoot and resolve technical issues effectively.
Big0one
Jun 2020 - Aug 2020 (2 months)
During my apprenticeship at Big0one, I gained hands-on experience in programming and software development. I worked on various projects that enhanced my skills in Python programming and version control.
Degrees, certifications, and relevant coursework
IBMaster of Science, Information and Communication Technology
2020 - 2022
Grade: 3.31 out of 4.00
Activities and societies: Skills included identity management, authentication, and authorization.
Completed a Master of Science in ICT, focusing on customer support, API testing, manual software testing, and programming in Python and Bash scripting.
Higher Secondary Certificate, Science
2012 - 2014
Grade: 4.50 out of 5.00
Completed Higher Secondary Certificate (HSC) with a strong academic performance.
IBBachelor of Science, Information and Communication Technology
2020 -
Grade: 3.37 out of 4.00
Pursued a Bachelor of Science in ICT, acquiring skills in Active Directory, Python microservices, and troubleshooting techniques.
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