Shiela Samaco

I am a detail-oriented security analyst and operations specialist with over eight years of experience securing financial systems and managing identity and access across global platforms. I have hands-on expertise with Oracle EBS, Oracle Fusion, Zuora, TM1, and multiple CRM and reservation systems, and I consistently deliver precise access provisioning, audits, and segregation-of-duties controls.

My career includes leading role-based access provisioning, performing risk assessments, maintaining SOPs and design documentation, and coordinating IAM implementations through structured change management. I have supported large-scale application portfolios, handled client-facing reservation and CRM processes, and driven process improvements that improve accuracy and compliance.

I bring a customer-focused approach to technical problems, strong project coordination and team supervision experience, and practical skills in SQL, ServiceNow, Jira, Confluence, and related tools. I am motivated to apply my security and operations background to roles that value rigorous controls, cross-functional collaboration, and measurable improvements in access governance.