Open to opportunities

Miguel Salinas

@miguelsalinas

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Dynamic information security professional with extensive compliance experience.

Philippines

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities in information security.

I am a dynamic and results-oriented information security professional with extensive experience in security management and compliance. My career has been marked by significant achievements at Transcom Worldwide, where I excelled in audit support, implemented information security management systems, and ensured PCI DSS compliance. I have a proven track record in fostering robust business continuity plans and leveraging ITIL service management to enhance operational efficiency.

Throughout my career, I have demonstrated exceptional collaboration and problem-solving skills, significantly improving security postures and compliance rates. I have successfully supervised and delivered PCI DSS, ISO27001, and SOC2 audits, managed document frameworks, and conducted annual reviews of Information Security Management Awareness Trainings. My ability to partner with business operations and IT departments has allowed me to address industry standards and client security requests effectively.

Experience

Work history, roles, and key accomplishments

Current

Global Senior Security Analyst

Current

Transcom Worldwide (Philippines) Inc.

Jul 2023 - Present (2 years)

Supervised and delivered PCI DSS, ISO27001, and SOC2 audits, ensuring compliance and managing remediation efforts. Handled audit responses for various industry standards and regulatory requirements, maintaining Transcom's document framework.

PCI DSS ISO 27001 SOC2 Audit Management Regulatory Compliance Information Security Management System (ISMS)

Global Security Governance & Compliance Consultant

Concentrix Daksh Services Phils Corp

Apr 2022 - Present (3 years 3 months)

Oversaw client audits for customer contact center security, covering onsite, remote, and pre-audit questionnaires. Developed and implemented a risk management program to deter, detect, and mitigate risks, including information monitoring and personnel security evaluation.

Risk Management Audit Information Security Business Continuity IT Compliance HIPAA)

Global IT Security Analyst

Transcom Worldwide BV ROHQ

Apr 2021 - Present (4 years 3 months)

Ensured compliance with ISO 27001, PCI-DSS, SOC2, contractual, and regulatory requirements, conducting internal audits to prepare for certification cycles. Monitored adherence to security procedures, policies, and regulatory requirements, and participated in IT infrastructure risk assessments.

ISO 27001 PCI DSS SOC2 Internal Audit Vulnerability Management SIEM Business Continuity Disaster Recovery

Local IT Service Delivery Coordinator

Concentrix Daksh Services Phils Corp

Aug 2014 - Present (10 years 11 months)

Served as the primary IT contact for delivering IT Services to assigned programs/accounts, facilitating communication between delivery and IT. Tracked and reported on all delivery projects, changes, and growth, and provided monthly IT Uptime reports.

IT Service Delivery Project Tracking IT Uptime Reporting

Deskside Support

Transman Manpower Services Inc.

Apr 2012 - Present (13 years 3 months)

Deployed to Concentrix (formerly IBM Daksh) as a Technical Support Engineer, conducting 2nd Level hardware problem determination, troubleshooting, and resolution for various devices. Performed unit replacements, restored software, and resolved network connectivity issues.

Technical Troubleshooting Connectivity Issues Technical Support Asset Inventory

Technical Support Representative

PacificHub Corporation

Oct 2010 - Present (14 years 9 months)

Delivered Helpdesk and Remote Support to Globe Telecoms end-users, addressing internet connectivity, email configuration, and hardware troubleshooting. Provided support via live chat, email, and phone calls.

Help Desk Support Remote Support Customer Service