Shianna Fritz
@shiannafritz
Dedicated customer service and medical billing specialist with strong coding and records management skills.
What I'm looking for
I am a dedicated customer service professional with 3+ years of experience delivering excellent service in retail and food service while transitioning into medical billing and coding.
I hold a Certificate of Technical Studies in Medical Billing & Coding and am pursuing Certified Coding Specialist certification, demonstrating proficiency with ICD-10, CPT, and HCPCS coding and a strong understanding of clinical documentation.
My background includes point-of-sale operations, shift and key-holder responsibilities, cash handling, and maintaining organized records, which complement my skills in EHR management, revenue cycle processes, and insurance claim handling.
I am committed to accurate documentation, regulatory compliance, and improving operational efficiency, and I am willing to relocate and authorized to work in the U.S.
Experience
Work history, roles, and key accomplishments
Barista
Starbucks
Mar 2024 - Mar 2025 (1 year)
Delivered friendly, efficient service as a barista, resolved customer issues, and recorded orders to boost operational efficiency and improve customer satisfaction.
Cashier / Customer Service
Tamura's Supermarket
Aug 2023 - Feb 2024 (6 months)
Operated cash registers for 100+ customers daily, provided courteous customer assistance, maintained clean checkout areas, and supported colleagues during peak periods.
Key Holder / Sales Lead
Dollar General
Dec 2021 - Jun 2022 (6 months)
Managed opening/closing procedures, handled 100+ daily transactions, developed product knowledge, and supported store operations to ensure sales and service standards.
Education
Degrees, certifications, and relevant coursework
Louisiana State University Eunice
Certificate of Technical Studies, Medical Billing & Coding
2023 - 2025
Completed a Certificate of Technical Studies in Medical Billing & Coding from January 2023 to January 2025 focusing on medical coding, billing, and revenue cycle management.
Southern Louisiana Community College
GED, General Equivalency Diploma
2021 - 2022
Completed General Equivalency Diploma (GED) between October 2021 and August 2022, equivalent to upper secondary education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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