Open to opportunities

Emma Hinniger

@emmahinniger

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Detail-oriented medical billing and coding professional with caregiving experience.

United States

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What I'm looking for

I am seeking a role where I can utilize my medical billing skills and caregiving experience in a supportive healthcare environment that values compassion and teamwork.

I am a dedicated and detail-oriented professional with a strong background in medical billing and coding, complemented by hands-on experience as a family caregiver. My journey in healthcare began with my education at Community Care College, where I excelled in my Medical Billing and Coding Program, maintaining a 4.0 GPA. This academic success reflects my commitment to understanding the intricacies of medical terminology, anatomy, and insurance processes.

In addition to my formal training, I have gained valuable experience through various roles, including working as a caregiver for elderly family members. This role has honed my ability to provide compassionate support while adhering to medical plans and assisting with emergency medical events. My previous positions in customer service, such as at Tuttle Donuts and Biggby Coffee, have further developed my skills in conflict resolution and teamwork, making me a personable and driven individual ready to contribute to a healthcare team.

Experience

Work history, roles, and key accomplishments

Family Caregiver

Private Family Care

Oct 2021 - Dec 2024 (3 years 2 months)

Provided comprehensive care for two elderly family members, including driving to appointments, household upkeep, and meal preparation. Adhered to medical plans, offering pre- and post-surgical and post-radiation support at home, and managed emergency medical events.

Patient Care Household Management Conflict Resolution Detail Oriented

Store Employee

Tuttle Donuts

Aug 2021 - Oct 2021 (2 months)

Prepared donuts and other food items, while consistently providing excellent customer service. Managed store operations including cleaning, stocking inventory, and handling POS systems and cash transactions.

Customer Service Inventory Management

Store Employee

Sodexo

Nov 2019 - Mar 2020 (4 months)

Provided excellent customer service, managed POS systems and cash handling, and oversaw inventory. Handled merchandise, stocked shelves, and completed deliveries to patients, while also managing phone orders and running the store independently when required.

Customer Service POS Cash Handling Inventory Management Patient Deliveries

Shift Lead

Biggby Coffee

Jun 2019 - Oct 2019 (4 months)

Assisted managers in running the store, creating drinks and making food to order while providing excellent customer service. Mediated customer issues, trained new employees, and managed cash handling and POS systems. Led shifts with up to three other employees, ensuring compliance with food and drink regulations.

Team Leadership Customer Service Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Community Care College

Program, Medical Billing and Coding

Grade: 4.0 GPA

Activities and societies: Trained in Medical Terminology, Anatomy & Physiology, Medical Insurance, Diagnostic Coding I & II, CPT Ancillary Guidelines and Application, CPT Surgery Guidelines and Application, E/M Guidelines and Application, Medical Front Office and Billing, and Professional Practical Experience.

Completed 495 hours of comprehensive classroom training in Medical Billing and Coding. Maintained a 4.0 GPA while studying various topics including medical terminology, anatomy, physiology, and insurance.