Sherné Kinniar

I am a results-driven sales and customer service professional with over four years of experience in B2B sales, customer support, and client retention. My career has been marked by a consistent track record of achieving significant results, including a 20% increase in retention rates and surpassing sales targets by 15%. I thrive in fast-paced environments and am dedicated to fostering strong client relationships through exceptional problem-solving abilities and a commitment to customer success.

In my most recent role as a Sales/Retentions/Customer Service Agent at Two Three Bird, I gained and retained valued customers by providing world-class customer service. I effectively handled escalated calls regarding technical issues and customer complaints, utilizing promotional plans to boost client loyalty. My experience as a Sales Development Representative at Beaumont & Partners further honed my skills in engaging prospective clients and managing high volumes of outbound communications, which resulted in improved conversion rates and client satisfaction.