Shernita Felton Snowden

Verified patients’ insurance and communicated daily with bariatrics surgeons, nurses, dietitian, and pre-certification. Updated procedure requirements, scheduled surgeries and follow-ups, initiated peer-to-peer reviews, and filed appeals for prior-authorization denials.

Processed patient check-ins and outs, scheduled follow-up appointments, and handled incoming referrals. Verified insurance information, completed phone-based reminders for bariatric events, and scanned and filed patient information in the system.

Handled inbound customer calls to support cruise bookings and resolve issues with errors, payments, and updated information. Provided terms and policy guidance and used multiple system tools to complete accurate booking updates and data entry.

Sold decorative candle holders and home decor primarily through online channels while managing sales tax reporting and keeping business licenses current. Prepared accurate bookkeeping and paperwork for annual income tax season and supported customer service operations.

Picked and gathered clinical trial components by matching orders and lot numbers, ensuring items were correct and not expired. Printed air bills and related documentation and entered required data into the computer system.

Verified that picked clinical trial tubes and components matched orders and lot numbers and were not expired. Gathered complete kits, printed documentation, and entered summaries and other required information into the computer system.

Supervised front-end associates (customer service, cashiers, courtesy clerks) and ensured safe, clean store operations. Performed cashier and front desk transactions (including money orders and Western Union), handled returns/exchanges, answered and routed phone calls, and assisted with till reconciliation and cash/check deposits.

Verified and entered patient demographic information and ensured data accuracy for eligibility processing while following HIPAA requirements. Checked Medicare/Medicaid and commercial insurance eligibility by verifying coverage in California and Arizona and determining eligibility status.

Verified patient demographics and current insurance, provided HIPAA-compliant customer service, and researched/responded to patient questions about billing status. Printed claims and itemized bills, arranged payment plans, processed workers’ compensation accounts, and updated patient coverage as needed.

Completed a Pharmacy Technician Certificate of Completion through Allied Business Schools (online) on February 20, 2017.

Activities and societies: Member of Golden Key International Honor Society; Member of Alpha Kappa Psi Professional Business Fraternity.

Earned a Bachelor of Business Administration with an accounting focus from Tennessee State University, graduating May 7, 2005.