Open to opportunities

Sherly Gomez

@sherlygomez

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Process Assurance Coordinator with expertise in project management and optimization.

Guatemala

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What I'm looking for

I am seeking a role that values process optimization and team collaboration, offering opportunities for growth and innovation.

As a dedicated Process Assurance Coordinator, I have a proven track record of optimizing payroll systems and labor allocation, significantly improving accuracy and reducing costs. My experience at Servpro Global DRT involved identifying and resolving over 100 weekly timesheet discrepancies, which streamlined operations and enhanced resource management across teams. I take pride in maintaining comprehensive project documentation and continuously updating standard operating procedures to ensure best practices are followed.

Throughout my career, I have collaborated with cross-functional teams to implement process improvements and integrate new technologies. My role in quality assurance has allowed me to prepare detailed reports on process performance and audit findings, driving continuous improvement actions. I am passionate about fostering effective communication and ensuring compliance with company policies and regulatory standards, which I believe are crucial for operational success.

Experience

Work history, roles, and key accomplishments

Process Assurance Coordinator

Servpro Global DRT

Apr 2023 - Oct 2024 (1 year 6 months)

Optimized payroll systems and labor allocation, improving accuracy and reducing costs. Coordinated labor schedules and maintained project documentation while ensuring compliance with company policies. Collaborated with teams to streamline processes and supported quality assurance efforts.

Process Improvement Docusketch Customer Relationship Management Payroll Systems Documentation Management Cross Functional Collaboration

Accounts Receivable Associate

SERVPRO West Coast DRT

Apr 2022 - Apr 2023 (1 year)

Managed invoicing and billing processes, ensuring accuracy and timely payment collection. Reduced outstanding balances by 20% through effective follow-ups and collaboration with the estimating team.

Accounts Receivable Invoicing Compliance Billing Disputes

Collector

Quality Acceptance

Oct 2021 - Apr 2023 (1 year 6 months)

Managed a portfolio of delinquent accounts, ensuring timely follow-up on overdue payments. Handled over 80 calls daily, meeting collection benchmarks while maintaining compliance with regulations.

Debt Collection Payment Processing Compliance Communication Skills

Collector

Sierra Credit

Feb 2020 - Sep 2021 (1 year 7 months)

Managed over 200 delinquent accounts, negotiating payment plans and ensuring compliance with regulations. Improved reporting accuracy and reduced delinquencies through effective follow-up.

Debt Collection Compliance Customer Service

Ceramic Instructor

Bitter Root Pottery

May 2018 - Aug 2020 (2 years 3 months)

Taught ceramic techniques and developed lesson plans for students of varying skill levels. Maintained a safe and organized studio environment while managing student progress.

Teaching Curriculum Development Ceramic Techniques Studio Management

Manager

The Brewing Root

May 2018 - Aug 2019 (1 year 3 months)

Directed marketing strategies and managed social media to enhance brand visibility. Supervised inventory control and conducted interviews, ensuring compliance with regulations.

Marketing Strategy Social Media Management Compliance Customer Engagement