Open to opportunities

Kylee Nicosia

@kyleenicosia

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Quality Assurance Supervisor with strong customer service and training skills.

United States

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What I'm looking for

I am looking for a role that values quality and customer satisfaction, with opportunities for growth.

I am a dedicated Quality Assurance Supervisor with a proven track record in ensuring compliance and maintaining high standards in operational processes. My experience at Prudential Overall Supply has equipped me with the skills to oversee document control, train new employees, and prepare for audits, ensuring that all aspects of quality management are adhered to meticulously.

In addition to my supervisory role, I have a solid background in customer service and administrative support, having worked as an Office Clerk and BDC Coordinator. I excel in building relationships with clients, managing accounts, and ensuring timely communication. My ability to multitask and prioritize effectively has consistently led to improved customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Quality Assurance Supervisor

Prudential Overall Supply

Apr 2024 - May 2025 (1 year 1 month)

Managed and maintained all plant documentation, ensuring adherence to work instructions and ISO certifications. Conducted new employee training and prepared the plant for yearly audits.

Document Control Quality Assurance Auditing Data Management Presentation Skills

Hostess/Server/Bartender

Takamatsu Sushi

Aug 2016 - May 2024 (7 years 9 months)

Greeted and seated customers, managed cash transactions, and ensured overall customer satisfaction. Handled food and beverage service, maintained cleanliness, and assisted with restaurant flow.

Customer Service Food Service Bartending Restaurant Operations Upselling

Office Clerk

Prudential Overall Supply

Oct 2023 - Apr 2024 (6 months)

Managed customer and coworker communications, handled accounts receivable calls, and maintained customer relationships. Ensured timely invoice payments and processed financial requests.

Customer Service Accounts Receivable Email Communication Data Entry Payments Processing Account Management Administrative Support

Express Service Advisor

Chapman Honda

Jan 2022 - Oct 2022 (9 months)

Scheduled and checked in customers for vehicle services, assigned work to technicians, and provided status updates. Advised customers on recommended services and processed payments.

Payment Processing Automotive Repair

BDC Coordinator

Tucson Subaru

Oct 2019 - Jan 2022 (2 years 3 months)

Scheduled appointments, managed paperwork, and corrected online bookings to ensure customer clarity. Communicated with customers and insurance companies regarding vehicle services and pricing.

Appointment Management Customer Service Data Entry Outbound Calling Communication With Insurance Companies Customer Relationship Management