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santi dewi

@santidewi

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Administrative support professional who coordinated schedules for 3 Board of Directors at PT. Perhutani Alam Wisata.

Indonesia

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What I'm looking for

I’m seeking immediate-start, full-time remote work with flexible hours and the ability to overlap with US, UK, or EU time zones.

At PT. Perhutani Alam Wisata, I managed schedules, travel arrangements, meetings, and administrative activities for 3 Board of Directors. I also built standardized physical and digital filing systems for 500+ official documents, achieving full audit compliance.

At Innovare Group, I supported 5 Client Service Executives with reporting, presentations, correspondence, and day-to-day administrative coordination. I prepared monthly reports and presentations while maintaining 100% data accuracy.

My earlier customer service work at PT. Telekomunikasi Indonesia included handling 40+ daily client interactions and processing service requests for 1,200+ active accounts. I earned the Best Customer Service Officer Award in 2009.

I’m fluent in English and Bahasa Indonesia and am available for immediate, full-time remote work, with flexible overlap across US, UK, and EU time zones.

Experience

Work history, roles, and key accomplishments

Client Service Assistant

Innovare Group

Mar 2015 - Jun 2017 (2 years 3 months)

Supported 5 Client Service Executives with reporting, presentations, and administrative coordination. Streamlined digital filing systems and processed monthly payroll for 45+ staff with zero errors.

Reporting Presentation Skills Correspondence Administrative Coordination Digital Filing Payroll Processing Client Communication Data Accuracy

Secretary & General Affairs

PT. Perhutani Alam Wisata

May 2011 - Feb 2015 (3 years 9 months)

Managed schedules, travel arrangements, and administrative activities for 3 Board of Directors. Built standardized filing systems for 500+ official documents, achieving full audit compliance.

Schedule Management Travel Arrangements Meeting Coordination Filing System Document Management Vendor coordination Inventory Management

Customer Service Officer

PT. Telekomunikasi Indonesia

Jul 2006 - Feb 2011 (4 years 7 months)

Handled 40+ daily client interactions via phone and email, resolving inquiries with a 92% satisfaction rating. Processed service requests for 1,200+ accounts with 99% accuracy.

Customer Service problem resolution Data Verification Account Management Communication Skills Collaboration

Promotion & Client Relations Representative

PT. Indosat Tbk

Mar 2005 - Jan 2006 (10 months)

Promoted Matrix Postpaid plans across 12 retail locations, increasing new sign-ups by 28% in 9 months. Built relationships with 20+ retail partners and prepared weekly sales reports.

Sales Promotions Client Relations Retail Partnerships Sales Tracking Reporting