Open to opportunities

SHERIKA JONES

@sherikajones

Message

Results-driven operations director with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values leadership and offers opportunities for growth in property management or real estate.

I am a results-driven professional with a proven ability to establish rapport with clients and enhance property performance through data-driven decision-making. My experience as the Director of Operations at Chasseur Realty Investors has equipped me with the skills to hire, train, and supervise property management staff effectively. I take pride in providing leadership and motivation to my team, ensuring we achieve our financial goals and maintain high performance.

My background as a Leasing Consultant and Real Estate Agent has further honed my customer service and marketing skills. I excel in engaging clients, developing marketing strategies, and preparing essential documentation for real estate transactions. My previous role as a Customer Experience Specialist at Comcast Cable allowed me to exceed retention goals and resolve customer complaints through active listening and professionalism.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Chasseur Realty Investors

Oct 2022 - Present (2 years 9 months)

Hired, trained, and supervised property management staff, including leasing agents and maintenance personnel. Enhanced property performance through data-driven decision-making and innovative management practices.

Personnel Management Data Analysis Performance Management Financial Reporting Accounts Receivable

Current

Real Estate Agent

Current

Keller Williams

Feb 2020 - Present (5 years 5 months)

Engaged clients to generate leads and developed marketing materials such as email blasts and mailers. Prepared documents including representation contracts, purchase agreements, and closing statements.

Lead Generation Marketing Strategy Contract Negotiation Client Relationship Management Real Estate Transactions

Leasing Consultant

The Greens

Jul 2021 - Oct 2022 (1 year 3 months)

Greeted and qualified prospects by covering all criteria and utilizing guest cards. Advertised and marketed vacant spaces to attract tenants and secured deposits in accordance with company procedures.

Tenant Acquisition Marketing Customer Service

Assistant Manager

Check Into Cash

Jan 2009 - Apr 2013 (4 years 3 months)

Made daily courtesy reminder and collection calls, and tracked and processed customer's returned checks. Completed daily reports and managed store opening and closing procedures.

Collections Customer Service Staff Training

Customer Exp Specialist

Comcast Cable

Apr 2013 - Nov 2020 (7 years 7 months)

Aligned product features, benefits, and pricing to customer needs, exceeding budgeted retention goals for all product lines. Resolved customer complaints and concerns through active listening and professionalism.

Customer Retention Conflict Resolution Customer Service Active Listening