Nathan Afari Ntow
@nathanafarintow
Hospitality professional specializing in front office and guest relations.
GhanaWhat I'm looking for
I am a hospitality professional with over 12 years' experience in front office operations, night auditing, reservations, guest relations, and food & beverage service, consistently delivering strong customer satisfaction and reliable financial reconciliations for hotel management.
I have worked across 3- and 4-star properties, progressed into night audit responsibilities, earned employee recognition, and bring multilingual communication (English, Twi, Ga, Hausa), adaptability, and a results-oriented approach to improving guest experience and operational accuracy.
Experience
Work history, roles, and key accomplishments
Front Office Night Auditor
Sunlodge Hotel
Jan 2014 - Dec 2017 (3 years 11 months)
Reconciled daily accounts and prepared management reports on revenue, occupancy, and guest activities; balanced guest payments and city ledger accounts while performing full front office duties and managing night audit processes.
Front Office Personnel
Sunlodge Hotel
Jan 2010 - Dec 2013 (3 years 11 months)
Provided front-desk customer service including welcoming guests, processing check-ins/check-outs, handling payments and reservations, resolving complaints, and performing administrative tasks and data entry.
Front Office Personnel (Casual)
Alisa Hotels
Jan 2009 - Dec 2009 (11 months)
Assisted with reservations, check-in/out, liaised with housekeeping to meet guest requests, handled complaints, promoted hotel services, and provided clerical support including mail handling and data entry.
Front Office Personnel
Nogahil Hotel
Jan 2007 - Dec 2009 (2 years 11 months)
Performed front desk responsibilities including guest reception, reservations, and customer service to ensure smooth guest experiences.
Food & Beverage Personnel
Nogahil Hotel
Jan 2004 - Dec 2006 (2 years 11 months)
Provided food and beverage service, handled guest requests, and supported service operations to maintain quality standards and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Choice Tourism Training Centre
Certificate, Hotel Management / Room Division
2012 - 2012
Completed Certificate courses in Room Division Operations and Hotel Management Practices in 2012.
HOTCATT
Advanced Certificate (Diploma Equivalent), Front Office
2009 - 2010
Completed an Advanced Certificate in Front Office (diploma equivalent) during 2009–2010.
HOTCATT
Certificate, Front Office
2009 - 2009
Completed a Certificate in Basic Front Office Studies in 2009.
HOTCATT
Certificate, Food and Beverage
2008 - 2008
Completed a Certificate in Basic Food & Beverage Skills in 2008.
Noesis Training Institute
Certificate, Food Safety / Food Handling
2008 - 2008
Obtained a Certificate for Food Handlers in 2008.
Towers Computers
Certificate, Computer Studies / Typing
2006 - 2006
Completed Certificate in Computer Studies & Typing in 2006.
West Africa Secondary School
SSCE, Secondary Education
Completed Senior Secondary Certificate Examination (SSCE) in 2002.
Availability
Location
GhanaAuthorized to work in
Job categories
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