Sherice Morris
@shericemorris
Customer service associate skilled at de-escalation, payments, and delivering exceptional customer experiences.
What I'm looking for
I am a dedicated Customer Service Associate with hands-on experience handling billing, payment processing, outbound calls, and troubleshooting for telecom and financial services clients. I consistently use strong communication and problem-solving skills to de-escalate issues, build rapport, and promote company products.
At Sutherland Global Solutions I handled bill collections, updated payment information, reprocessed failed payments, guided equipment replacements, and worked to retain customers facing disconnection. At Radius Global Solutions I collected loan payments, set up future-dated payments, performed refunds and payoff quotes, and made welcome/outbound calls.
I bring empathy, efficiency, and a team-oriented approach, seeking opportunities to exceed customer expectations while contributing positively to operational goals and customer loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Sutherland Global Solutions
May 2024 - Aug 2025 (1 year 3 months)
Handled billing, payment processing, troubleshooting and equipment replacement while de-escalating customer issues and promoting company products to retain service.
Customer Service Agent
Radius Global Solutions
Oct 2021 - Jul 2022 (9 months)
Collected loan payments, made outbound welcome calls, set up future-dated payments and processed refunds while promoting company products and sending payoff quotes by email.
Education
Degrees, certifications, and relevant coursework
Belmont Academy High
High School Certificate, General Arts
Completed Caribbean Secondary Education examinations with subjects including Principles of Business, Social Studies, English, Agricultural Science, Geography, and Visual Arts.
Hopeton, Manchester
High School Certificate, General Arts
2014 - 2018
Attended secondary school in Hopeton, Manchester studying General Arts from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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