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Sherice Morris

@shericemorris

Customer service associate skilled at de-escalation, payments, and delivering exceptional customer experiences.

Jamaica
Message

What I'm looking for

I seek a customer-focused role where I can use empathy and efficient problem-solving to reduce churn, handle billing/payments, and contribute to a collaborative team.

I am a dedicated Customer Service Associate with hands-on experience handling billing, payment processing, outbound calls, and troubleshooting for telecom and financial services clients. I consistently use strong communication and problem-solving skills to de-escalate issues, build rapport, and promote company products.

At Sutherland Global Solutions I handled bill collections, updated payment information, reprocessed failed payments, guided equipment replacements, and worked to retain customers facing disconnection. At Radius Global Solutions I collected loan payments, set up future-dated payments, performed refunds and payoff quotes, and made welcome/outbound calls.

I bring empathy, efficiency, and a team-oriented approach, seeking opportunities to exceed customer expectations while contributing positively to operational goals and customer loyalty.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

BH

Belmont Academy High

High School Certificate, General Arts

Completed Caribbean Secondary Education examinations with subjects including Principles of Business, Social Studies, English, Agricultural Science, Geography, and Visual Arts.

HM

Hopeton, Manchester

High School Certificate, General Arts

2014 - 2018

Attended secondary school in Hopeton, Manchester studying General Arts from 2014 to 2018.

Tech stack

Software and tools used professionally

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Sherice Morris - Customer Service Associate - Sutherland Global Solutions | Himalayas