Shelvin Makokha
@shelvinmakokha1
Virtual Assistant at Juja Road Hospital, coordinating patient scheduling and maintaining accurate records.
KenyaWhat I'm looking for
At Juja Road Hospital, I coordinate daily scheduling and patient flow across outpatient, admissions, and billing units. I also maintain patient records in the Hospital Information System and process billing and insurance claims.
At St. Scholastica Uzima Hospital, I managed a digitisation project that converted approximately 600 paper records into electronic files. I’ve also handled customer enquiries and CRM updates at Sema Naturals, and verified patient data and prepared case summaries at Kenyatta National Hospital.
Experience
Work history, roles, and key accomplishments
Receptionist
Juja Road Hospital
Jan 2025 - Present (1 year 9 months)
Coordinated daily scheduling and patient flow across multiple units, managed multi-line phone system, maintained patient records, processed billing and insurance claims, and synchronized appointment calendars.
Receptionist / Customer Service Representative
Sema Naturals
Jul 2024 - Oct 2024 (3 months)
Managed omnichannel correspondence, updated CRM client profiles, triaged and resolved customer complaints, and prepared daily reports on engagement metrics.
Records and Information Officer
St. Scholastica Uzima Hospital
Apr 2024 - Jul 2024 (3 months)
Retrieved and distributed files, entered data into hospital information system with cross-verification, led digitization project, and restructured filing system.
Health Records and Information Officer
Kenyatta National Hospital
Sep 2022 - Dec 2022 (3 months)
Verified patient data, updated patient profiles, maintained confidentiality, and compiled patient reports and case summaries.
Education
Degrees, certifications, and relevant coursework
Chuka University
Bachelor of Records and Information Management, Records and Information Management
Bachelor of Records and Information Management from Chuka University, completed in April 2024.
Ajira Digital Program
Data Management Certificate, Data Management
Data Management Certificate from the Ajira Digital Program, completed in May 2022.
Chuka University
SPSS Certificate, Statistics
SPSS Certificate from Chuka University, completed in April 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
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