At Fetch Package, I managed the largest Client Success portfolio: 376 communities, 108K units, and $18.6M ARR across conventional multifamily and student housing.
I protected $1.55M in monthly recurring revenue across 51 property management companies, including Greystar, while helping clients optimize resident-fee programs that generated estimated annual resident revenue and retained NOI. I also anchored the Valet Trash growth vertical and co-developed service guidelines for a newly launched offering.
I built ClaudeOS, an AI-powered productivity layer for call preparation, portfolio reporting, churn tracking, and email drafting across the portfolio. Previously at Indeed, I led Mid-Market Client Success teams of 20 representatives, surpassed retention targets on a $60M ARR book, and supported a broader $480M segment.
Earlier, I built SimpleBills' Implementation function and project systems during a period of 40% business growth, then led student-housing operations at American Campus Communities. I bring a practical mix of revenue strategy, data storytelling, repeatable operating systems, and client relationships.
