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Shelia Chavis

@sheliachavis

Quality assurance and IT support specialist at Decisive Communications who tested software releases and helped reduce production defects by approximately 30%.

United States

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What I'm looking for

I’m seeking a QA, IT Support, or related role where I can apply my experience in software quality, testing, troubleshooting, and business operations.

At Decisive Communications, I performed quality assurance testing for software updates, system enhancements, and new technology deployments, while supporting the hardware and systems used in daily operations.

I supported Windows devices, Microsoft Office 365, Active Directory, VPN connectivity, and network access. I also documented procedures and QA findings and assisted with troubleshooting across telecommunications applications and field operations software.

At Misys Healthcare / Allscripts Solutions, I tested healthcare software, including EMR/EHR systems and clinical workflows. I developed and executed test plans, regression tests, and UAT, and used JIRA, Selenium, SQL, and TestRail; my work contributed to reducing production defects by approximately 30%.

Earlier, I tested applications at Duke Medical Center and provided desktop support at IBM. I’m seeking to apply my experience in a QA, IT support, or related role.

Experience

Work history, roles, and key accomplishments

Quality Assurance / IT Support Specialist

Decisive Communications

Aug 2012 - Mar 2026 (13 years 7 months)

Collaborated with the IT Department to ensure reliability, performance, and security of company systems. Performed QA testing for software updates and provided technical support for Windows, Office 365, and network systems.

Quality Assurance IT Support Windows Microsoft Office 365 Outlook Teams Active Directory VPN LAN WAN VoIP Ticketing Systems Network Diagnostics Technical Documentation Asset Management

QA Analyst

Misys Healthcare / Allscripts Solutions

Jul 2003 - Aug 2012 (9 years 1 month)

Performed QA testing for healthcare software including EMR/EHR systems. Developed and executed test plans, tracked defects using JIRA, and reduced production defects by approximately 30%.

QA Testing Test Planning Test Cases Regression Testing EMR EHR EDI Jira Selenium SQL TestRail UAT Defect Management

QA Tester

Duke Medical Center

Jun 2000 - Jul 2003 (3 years 1 month)

Executed test plans and test cases for various applications. Identified and reported defects, collaborated with cross-functional teams, and coordinated testing with remote teams.

Test Execution Defect Tracking Collaboration Requirement Reviews Remote Coordination

Desktop Support Technician

IBM

Oct 1999 - Jun 2000 (8 months)

Provided technical support for desktop systems, installed and configured hardware and software, and assisted with network connectivity. Trained staff and delivered remote support.

Desktop Support Troubleshooting Hardware installation Software Configuration Network Connectivity Remote Support Corporate Trainer