
Shelia Chavis
@sheliachavis
Quality assurance and IT support specialist at Decisive Communications who tested software releases and helped reduce production defects by approximately 30%.
What I'm looking for
At Decisive Communications, I performed quality assurance testing for software updates, system enhancements, and new technology deployments, while supporting the hardware and systems used in daily operations.
I supported Windows devices, Microsoft Office 365, Active Directory, VPN connectivity, and network access. I also documented procedures and QA findings and assisted with troubleshooting across telecommunications applications and field operations software.
At Misys Healthcare / Allscripts Solutions, I tested healthcare software, including EMR/EHR systems and clinical workflows. I developed and executed test plans, regression tests, and UAT, and used JIRA, Selenium, SQL, and TestRail; my work contributed to reducing production defects by approximately 30%.
Earlier, I tested applications at Duke Medical Center and provided desktop support at IBM. I’m seeking to apply my experience in a QA, IT support, or related role.
Experience
Work history, roles, and key accomplishments
Quality Assurance / IT Support Specialist
Decisive Communications
Aug 2012 - Mar 2026 (13 years 7 months)
Collaborated with the IT Department to ensure reliability, performance, and security of company systems. Performed QA testing for software updates and provided technical support for Windows, Office 365, and network systems.
QA Analyst
Misys Healthcare / Allscripts Solutions
Jul 2003 - Aug 2012 (9 years 1 month)
Performed QA testing for healthcare software including EMR/EHR systems. Developed and executed test plans, tracked defects using JIRA, and reduced production defects by approximately 30%.
QA Tester
Duke Medical Center
Jun 2000 - Jul 2003 (3 years 1 month)
Executed test plans and test cases for various applications. Identified and reported defects, collaborated with cross-functional teams, and coordinated testing with remote teams.
Provided technical support for desktop systems, installed and configured hardware and software, and assisted with network connectivity. Trained staff and delivered remote support.
Education
Degrees, certifications, and relevant coursework
ECPI College of Technology
Associate of Arts, Computer Science
Earned an Associate of Arts in Computer Science from ECPI College of Technology in 1996.
QAI Global Institute
Certified Software Tester (CSTE), Software Testing
Certified Software Tester (CSTE) certification.
Fortinet
Certified Security Operations Center Analyst (CSOCA), Security Operations
Certified Security Operations Center Analyst (CSOCA) certification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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