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shelby phillips

@shelbyphillips

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Experienced healthcare scheduling lead optimizing patient access, compliance, and staff workflows.

United States

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What I'm looking for

I seek a role where I can manage scheduling and intake operations, improve workflows, support providers and patients, and continue growth in healthcare administration.

I am a healthcare scheduling and administrative professional with progressive experience coordinating patient intake, provider schedules, and team workflows across medical and behavioral health settings.

At Anxiety Experts I lead scheduling for 13 providers, manage IOP admissions, maintain compliance documentation, and onboard new providers while ensuring timely patient access.

Previously I served as Scheduling Manager at Paris Asthma & Allergy Centers, where I hired and trained administrative staff, implemented workflow improvements, managed EMR records, and handled insurance verification and prior authorizations.

I bring hands-on experience with eClinicalWorks and AdvancedMD EMR systems, strong communication and customer-service skills, and a commitment to efficient, compliant operations that improve patient and provider satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Intake Coordinator / Lead Scheduler

Current

Anxiety Experts

Sep 2024 - Present (1 year)

Manage scheduling for 13 providers, ensuring patients are matched with appropriate clinicians, oversee IOP admissions with 72-hour therapist assignment, and maintain compliance documentation for Joint Commission meetings.

Scheduling EMR (EClincialWorks AdvancedMD)Insurance Verification Compliance IOP Admissions Communication

Scheduling Manager / Healthcare Coordinator

Paris Asthma & Allergy Centers

Jun 2022 - Sep 2024 (2 years 3 months)

Directed physician and administrative schedules to reduce patient wait times, hired and trained administrative staff, implemented workflow improvements, and managed insurance verifications and prior authorizations.

Scheduling Staff Training Workflow Optimization Insurance Verification EMR Patient Coordination

Administrative Assistant

Gateway Pediatric Therapy

May 2021 - May 2022 (1 year)

Coordinated appointments and new patient intake, maintained accurate patient records and billing information, and served as liaison among families, therapists, and staff to ensure smooth clinic operations.

Patient Intake Customer Service Office Administration Communication Organization Medical Terminology

Administrative Assistant

Import Glass Corporation

Nov 2018 - May 2021 (2 years 6 months)

Processed shipping documents and supported customers and vendors, managed administrative tasks including memos and reports, and maintained office supply and basic bookkeeping support.

Customer Service Administrative Support Data Entry Bookkeeping Communication Time Management