shelby phillips

Manage scheduling for 13 providers, ensuring patients are matched with appropriate clinicians, oversee IOP admissions with 72-hour therapist assignment, and maintain compliance documentation for Joint Commission meetings.

Directed physician and administrative schedules to reduce patient wait times, hired and trained administrative staff, implemented workflow improvements, and managed insurance verifications and prior authorizations.

Coordinated appointments and new patient intake, maintained accurate patient records and billing information, and served as liaison among families, therapists, and staff to ensure smooth clinic operations.

Processed shipping documents and supported customers and vendors, managed administrative tasks including memos and reports, and maintained office supply and basic bookkeeping support.

Pursuing a Bachelor's degree in Healthcare Administration with expected completion in May 2027.