Open to opportunities

Shelby Egerson

@shelbyegerson

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Experienced healthcare professional specializing in digital communication support.

United States

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What I'm looking for

I am seeking a remote role that values compassionate communication and offers opportunities for professional growth.

I am an experienced and compassionate healthcare professional with over 9 years in patient-facing and administrative support roles. My expertise lies in non-phone communication, including secure chat, messaging, and EMR documentation. I excel in providing empathetic, fast, and HIPAA-compliant support in high-volume, virtual environments, making me an excellent fit for chat-only or digital customer service roles.

In my current role as a Care Coordinator at North Mississippi Primary Healthcare, I coordinate care for a diverse patient population, performing Medicare Annual Wellness Visits and managing referrals through secure messaging and patient portals. My previous experience as a Medical Receptionist and Head Unit Coordinator has equipped me with strong organizational and communication skills, allowing me to thrive in remote work settings while maintaining a calm professionalism and accuracy.

Experience

Work history, roles, and key accomplishments

Current

Care Coordinator

Current

North Mississippi Primary Healthcare

Jul 2022 - Present (3 years)

Coordinated care for a diverse patient population across internal and external providers. Performed Medicare Annual Wellness Visits via in-office and remote intake, communicating through patient portals, EMR, and secure messaging for follow-up care.

Care Coordination Medicare Annual Wellness Visits EMR Patient Portal Secure Messaging Chronic Care Management

Medical Receptionist

Ear Nose and Throat Consultants of NM

Jul 2020 - Jul 2022 (2 years)

Scheduled appointments and managed check-in/check-out operations. Maintained patient records and processed insurance authorizations, utilizing email, text confirmations, and digital communication tools daily.

Appointment Management Insurance Authorization Digital Communication Email Text Confirmations

Head Unit Coordinator / PCA

Baptist Memorial Hospital North MS

Jul 2015 - Jul 2021 (6 years)

Served as primary unit liaison for nursing and administrative support, providing direct patient care and documenting vitals, care activities, and physician orders. Supported nurses through coordinated team chat tools and EHR communication, cross-training in both clinical and administrative roles.

Patient Care Administrative Support Vitals Documentation Physician Order Management Clinical Support