Shekia Johnson

I am an experienced business support and customer-care specialist with a strong background in billing operations and corporate account management. I have worked across business support, sales support and billing functions, ensuring accuracy and timely delivery of critical billing and customer service processes.

In my current role I manage billing operations, including bill generation, validation and distribution within SLA, rate changes testing and release, and rapid resolution or escalation of issues that impact customer service. I have led teams and handled escalations, rebates and high-volume audits to maintain service quality.

Previously I served as PCC Sales Support Team Leader and Sales Support Executive, auditing large numbers of corporate accounts monthly, liaising with company administrators, and achieving daily service-level targets through consistent outreach and process ownership.

I am results-oriented, organized and proficient in Microsoft Excel, with a demonstrated record of customer retention, revenue optimization through up-selling, and recognition for job knowledge and outstanding customer service.