Ralph User

Provided medical-surgical nursing care including patient assessment, delegation, discharge planning and education while maintaining documentation and adherence to clinical standards.

Led clinical operations, vendor selection and EMR implementation, grew clinician headcount 30% and expanded patient base 15% while reducing documentation submission window by 50% to improve cash flow.

Managed population health projects and product workflows, ensured MIPS/HEDIS compliance, served as SME for providers, and built a platform to track clinical metrics tied to clinician performance bonuses.

Led EMR product initiatives and multiple implementation projects in agile teams, managing timelines, vendors and stakeholder communications to deliver population health releases.

Analyzed EMR workflows and documented data capture to improve HEDIS compliance, resulting in higher measure compliance and improved patient outcomes.

Conducted EMR training and go-live workshops, converted business requirements into operational processes, and supported practice management and revenue cycle deployments.

Provided counseling and community support to patients with psychiatric and substance use disorders, administered medications within scope and assisted with rehabilitation and social integration.

Delivered primary care for adult and geriatric patients including exams, diagnosis, treatment, ordering diagnostics and patient education in a resource-limited hospital setting.

Completed an Associate Degree in Nursing and obtained Registered Nurse qualification.

Completed a Master of Business Administration with a focus on Health Care Administration.

Completed coursework in Global Health Information.

Completed medical training and served as a Primary Care Physician at Hôpital Universitaire Justinien in Cap-Haïtien.