Sheila Sakwa
@sheilasakwa
I improve customer experiences through responsive service, sales order processing, invoicing, and customer retention support.
KenyaWhat I'm looking for
I've supported customer experience and retention across Soove Curated Gifts, Elex Products Limited, and Ecom Services Limited.
At Soove Curated Gifts, I answer and route incoming calls, provide accurate product information, and process sales orders and invoices using Sage and POS.
Previously at Elex Products Limited, I welcomed and directed visitors, handled calls, and processed sales orders and invoicing through Palladium and ERP software.
At Ecom Services Limited, I responded to customer enquiries through email, calls, and WhatsApp, approved customer profiles for online display, and generated invoices through Sage and ERP. I'm eager to learn and enjoy leading multidisciplinary teams.
Experience
Work history, roles, and key accomplishments
Receptionist (Customer Service)
Soove Curated Gifts
Apr 2024 - Present (2 years 5 months)
Answering, screening, and forwarding incoming calls to relevant departments. Providing accurate product information and processing sales orders and invoicing on Sage and POS.
Receptionist (Customer Service)
Elex Products Limited
Jan 2020 - Nov 2023 (3 years 10 months)
Received visitors by welcoming and directing them appropriately. Answered, screened, and forwarded incoming calls to relevant departments, and processed sales orders and invoicing on Palladium and ERP software.
Customer Service Executive
Ecom Services Limited
Jan 2018 - Oct 2019 (1 year 9 months)
Provided timely responses to customer enquiries and offered suitable solutions via emails, calls, and WhatsApp. Processed and approved customer profiles before being displayed online, and generated invoices through Sage and ERP.
Education
Degrees, certifications, and relevant coursework
Kabete National Polytechnic
Diploma, Co-operative Management
2012 - 2014
Diploma in Co-operative Management from Kabete National Polytechnic from 2012 to 2014.
Sugoi Girls High School
Kenya Certificate of Secondary Education, General Studies
2007 - 2010
Kenya Certificate of Secondary Education from Sugoi Girls High School from 2007 to 2010.
Race Course Primary School
Kenya Certificate of Primary Education, General Studies
1998 - 2006
Kenya Certificate of Primary Education from Race Course Primary School from 1998 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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