Salima Okwemba

I am a dedicated Customer Service Representative with over a decade of experience in delivering quality care and ensuring ultimate customer satisfaction. My expertise lies in identifying customer needs and providing effective solutions, which has significantly improved customer retention and satisfaction in my previous roles.

Throughout my career, I have honed my skills in online payment processes, fraud detection, and risk management within the E-Commerce industry. I have successfully managed client relations at Ecom Services Ltd, where I handled complaints and inquiries in a high-pressure environment, ensuring that all customer queries were resolved efficiently and effectively.

My proficiency in using various CRM tools, such as Zendesk and Olark, combined with my ability to multitask and manage conflicting workloads, has allowed me to thrive in demanding situations. I am passionate about providing exceptional service and continuously seek to enhance my skills to better serve my clients.