At Kyndryl, I lead documentation deliverables across agile projects and led a technical documentation migration to a new CMS. I also author and maintain release notes, onboarding guides, SOPs, and internal knowledge resources.
As a Senior UX Writer & Content Developer at Kyndryl, I redesigned information architecture and standardized writing guidelines. I organized and updated 1,000+ documents during platform and content migrations, and maintained knowledge bases and SharePoint sites.
At Amazon, I translated technical and operational information into user-friendly documentation, including SOPs, user guides, and training materials. My work spans structured authoring with DITA and XML, documentation quality and governance, and collaboration with engineering, product, and subject matter experts.
