Michael Smith

Creative technical writer and editor with over 20 years experience in producing clear, user-focused IT documentation, and in leading documentation projects.

I have established comprehensive online knowledge bases and created systematic documentation structures within content management frameworks, ensuring accurate information is accessible to internal teams and customers. I have extensive experience writing illustrated tutorials, procedures, and secured digital forms, and I routinely tracked and addressed development tickets to drive resolution.

I have led teams and executed critical infrastructure projects, including audits, infrastructure upgrades, and building redundant systems to support large call-center operations. I pair hands-on technical skills with project oversight to improve system performance and operational reliability.

I take pride in producing user-centric documentation and targeted training materials that speed onboarding and reduce support load. I bring remote-work discipline, collaborative communication, and a passion for turning complex technical topics into usable content.