Sheila Karanja

I’m a detail-oriented and highly organized Program Assistant with a strong foundation in administrative support, project coordination, customer service, and stakeholder engagement. I specialize in organizing program logistics, supporting reporting and documentation, and keeping communication flowing across teams.

Across roles such as Customer Service Representative and Sales/Brand support, I’ve maintained accurate logs and documentation, managed client onboarding and sales reporting, and ensured smooth day-to-day coordination for events and activations. I’m known for problem-solving, excellent communication, and performing in dynamic, high-volume environments.

I bring hands-on experience coordinating schedules, collating field feedback for teams, and supporting program data entry and reporting through internship work. I’m also trained in First Aid & CPR and Fire Safety & Evacuation Procedures, reinforcing my focus on readiness, safety, and service quality.