Mugambi Gladwell

I’m a dedicated professional combining administrative support, project management, and marketing operations with a strong commitment to gender equality and social justice. I’m motivated by helping teams deliver effective programmes through careful coordination, clear reporting, and attentive stakeholder engagement.

In my recent role supporting sales and marketing, I led digital marketing campaigns that increased visibility and engagement by 20%, while also managing client databases and reporting systems to keep milestones and documentation aligned with organizational objectives. As a freelance researcher and content writer, I’ve produced 50+ SEO-optimized articles, delivered 30+ projects on time, and achieved 100% client satisfaction through precise editing and strong communication.

I also bring front-line operational experience from customer service and tour coordination—leading educational tours for 300+ groups, supporting event logistics, and maintaining 99% guest satisfaction. Through ongoing volunteer work focused on youth empowerment and gender equality awareness, I continue to build the collaboration and execution mindset I would bring to a Programme Associate role.