Open to opportunities

Saba Umer

@sabaumer

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Experienced administrative professional focused on customer support, e‑commerce, and operations.

Pakistan

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What I'm looking for

I am seeking an administrative or operations role where I can support customers, manage e-commerce or billing processes, and improve operational efficiency in a collaborative environment.

I am an administrative professional with multi-year experience across customer service, e-commerce, and billing operations. I bring strong time management, diary management, record keeping, and reporting skills honed in both corporate and educational settings.

I have supported telecom customers, managed community interactions for a retail brand, and worked as a virtual assistant for UK-based e-commerce and graphic design clients, handling listings, product descriptions, orders, returns and customer communications.

In operations roles I managed billing inventories, reconciled cash and petty expenses, prepared finance reports, and coordinated between departments to ensure timely execution. I have completed MSc. studies with coursework in management, operations research, supply chain and statistics.

I am results-oriented, comfortable with multi-tasking and administrative systems, and motivated to add value by improving processes, supporting customers, and maintaining accurate operational records.

Experience

Work history, roles, and key accomplishments

Current

Community Manager

Current

Retro

Jan 2024 - Present (1 year 9 months)

Manage community and social media for a retro clothing brand, respond to customer inquiries, confirm and manage orders, and analyze reasons for cancellations to improve retention.

Community Management Social Media Customer Support Order Management Instagram)TikTok Communication Facebook Instagram

Virtual Assistant

Connect With Taar

Jan 2023 - Dec 2023 (11 months)

Provided ecommerce virtual assistant services including product descriptions, multi-platform listings, updating content/prices/images, order processing, and customer communication.

Product Listing eCommerce Management Customer Support order fulfillment Email Communication

Ecommerce Virtual Assistant

eBay, Amazon, Magento

Jan 2020 - Dec 2023 (3 years 11 months)

Worked for a UK graphic design company as an ecommerce executive writing product descriptions, listing and updating products across marketplaces, and managing daily order processing and returns.

Product Listing Content Writing ECommerce Platforms Order Processing Customer Support Magento

Customer Service Support

Wateen Telecom

Jan 2017 - Dec 2020 (3 years 11 months)

Handled customer inquiries and escalations for Wateen Telecom, collected candidate data, and guided customers on fiber optic and broadband service selections.

Customer Service Escalation Management Telecom Data Collection Communication Troubleshooting

Monetary Coordinator

Pakistan Observer

Jan 2016 - Dec 2017 (1 year 11 months)

Managed daily sales tracking and monetary coordination across departments, handled salaries, petty cash, and ensured timely execution and documentation of finance tasks.

Cash Management Payroll Support Petty Cash Coordination Reporting

Billing Administrator

Prima Logistics International

Jan 2015 - Dec 2017 (2 years 11 months)

Maintained and updated billing inventory, coordinated with clients and finance, handled billing inquiries and cash transfers, and managed confidential financial records.

Billing Invoicing Client Communication Cash Handling Record keeping Finance Coordination Reporting

Administration Officer

American Lyceum School System

Jan 2012 - Dec 2013 (1 year 11 months)

Managed daily attendance, scheduled principal meetings, compiled periodic teacher reports, maintained fee collection, and communicated with parents to support school operations.

Administration Attendance Reporting Scheduling Reporting Management Fees