SSShehbaz Shaikh
@shehbazshaikh
Experienced e-commerce and customer support specialist driving global sales.
IndiaWhat I'm looking for
I am a results-driven independent customer support and e‑commerce specialist with 16+ years of experience managing Shopify stores, social channels, and global customer relationships. I deliver end-to-end Shopify setups, payment gateway integration, international shipping logistics, and dispute resolution to improve conversions and protect brand assets.
Currently remote for a Copenhagen-based fashion brand, I handle customer inquiries across WhatsApp, Instagram and email, run social ad campaigns, manage Stripe and PayPal issues, and coordinate fulfillment with tailoring teams. I combine technical troubleshooting, digital marketing, and operational oversight to scale online retail operations and ensure exceptional after-sales service.
Experience
Work history, roles, and key accomplishments
Customer Support & E-commerce Specialist
Gulnaaz Fashion
Dec 2022 - Present (2 years 10 months)
Manage global customer support and end-to-end Shopify e-commerce operations including order processing, returns/refunds, international shipping (DHL), and payment gateway monitoring to improve conversions and after-sales satisfaction.
Administrative & IT Specialist
Dawood Khan Studio
Jan 2010 - Dec 2022 (12 years 11 months)
Managed billing, payroll, inventory and online presence while providing hardware/software support and training; launched the company Shopify store with theme, product, shipping and payment gateway integrations.
Hardware & Networking Engineer
Channel Green Computers
Jan 2009 - Dec 2009 (11 months)
Performed computer hardware and software installations, on-site troubleshooting, and basic network setup and security for clients to maintain operational continuity.
Education
Degrees, certifications, and relevant coursework
R.P. Mhatre Junior College of Science
Higher Secondary Certificate (HSC), Science
Completed Higher Secondary Certificate (Science stream) with coursework focused on science subjects, graduating in 2009.
M.H. Saboo Siddik Technical High School
Secondary School Certificate (SSC), General Secondary Education
Completed Secondary School Certificate (SSC), graduating in 2007.
Availability
Location
IndiaAuthorized to work in
Job categories
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