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killzonefury619 User

@killzonefury619user

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Platform Support Manager at AdBlueMedia who resolved payment, account, and technical issues for platform users.

India

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At AdBlueMedia, I handled 20–40 daily support queries from publishers and platform users through the platform inbox, live chat, and email. I resolved payment, account restriction, platform navigation, and technical issues, escalating cases when needed.

On independent projects, I set up and configured Shopify stores, prepared product listings, and tested payment gateway settings. I also supported order-related tasks and customer acquisition through Facebook advertising and Instagram influencer outreach.

As an AdBlueMedia affiliate marketing publisher, I promoted offers through YouTube videos and organic search. I researched keywords and competitors, achieved top-five search positions for selected target keywords, and deployed landing pages using personal domains and hosting.

Experience

Work history, roles, and key accomplishments

Platform Support Manager

AdBlueMedia

Aug 2024 - Aug 2026 (2 years)

Handled 20-40 daily support queries from publishers and platform users via inbox, live chat, and email. Resolved payment, account, and technical issues, escalating cases when needed.

Customer Support Payment Issue Resolution Escalation Management Live Chat Email Support Platform Navigation Technical Support

Independent Digital Marketplace Operations

Independent Project

Aug 2023 - Aug 2024 (1 year)

Supported a digital marketplace project by sourcing social media accounts from suppliers and arranging sales. Promoted services on forums, coordinated sourcing, customer communication, and transactions.

Marketplace Operations Supplier Sourcing Client Communication Excel Inventory Management

E-commerce & Shopify Store Operations

Independent Projects

Jan 2020 - Dec 2023 (3 years 11 months)

Set up and configured multiple Shopify stores, including theme customization, product listings, and payment gateway testing. Managed product research, descriptions, pricing, and order tasks.

Shopify Ecommerce Payment Setup Product Listing Facebook Ads Influencer Outreach Video Editing

Sales Manager & Recruitment Coordinator

US-Based Recruitment Venture

Jan 2020 - Dec 2021 (1 year 11 months)

Contacted US recruiters and clients through cold calls and email to identify hiring needs. Coordinated candidate submissions, reviewed candidate details, and followed up with clients.

Cold Calling Email outreach Customer Relationship Management Candidate Screening Recruitment coordination Lead Generation

Affiliate Marketing Publisher

AdBlueMedia

Jan 2017 - Dec 2019 (2 years 11 months)

Promoted affiliate offers through YouTube videos and organic search traffic, generating recurring revenue. Researched keywords and competitors, optimized video content, and monitored campaign performance.

Affiliate Marketing YouTube SEO Keyword Research Competitor Research Video Editing organic traffic CPanel FTP