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Sheetal Kongattil

@sheetalkongattil

Product Manager at Capital One who modernized an event-notification platform, improving performance 90x and user engagement 5x.

United States

Message

At Capital One, I modernized an enterprise event-notification platform by replacing polling with real-time event architecture, improving performance 90x and user engagement 5x. I also led a self-service onboarding transformation that increased adoption by 60% and saved over 100 engineering hours per month.

At GeoVera Holdings, Inc., I led product and business systems work for insurance sales platforms, contributing to a 33% increase in conversion rates and an $80K annual revenue uplift. Earlier at JPMorgan Chase, I led a regulated document migration and mortgage-processing automation that reduced manual effort by 85%.

Experience

Work history, roles, and key accomplishments

Product Manager

Capital One

May 2022 - Nov 2025 (3 years 6 months)

Led cross-functional business transformation initiatives for an enterprise platform supporting 20K+ internal users, modernizing business processes and delivering scalable technology solutions. Owned roadmap, backlog execution, and release planning for an event-driven platform delivering 650K+ monthly notifications at 99.99% reliability.

Requirements Management Business Process Analysis Solution Design Stakeholder Management Agile Scrum UAT Event Driven Architecture API Integration Root Cause Analysis Jira Confluence Microsoft Visio Lucidchart Figma Excel SharePoint

Senior Business Systems Analyst / Product Owner - Team Lead, Product Support

GeoVera Holdings, Inc.

Apr 2019 - May 2022 (3 years 1 month)

Led the end-to-end requirements lifecycle for customer-facing and agent-facing insurance sales platforms, aligning business needs with technology solutions. Supervised business analysts and drove product discovery initiatives that contributed to a 33% increase in conversion rates.

Requirements Elicitation Requirements Management Functional Specifications User Stories Acceptance Criteria Process Modeling UAT Vendor Management Freshdesk Aldon Jira Confluence Microsoft Visio Lucidchart Figma Excel SharePoint

Senior Business Systems Analyst, Product Support

GeoVera Holdings, Inc.

May 2017 - Apr 2019 (1 year 11 months)

Improved claims processing efficiency by 82% through workflow automation and process improvements. Partnered with operations, engineering, and business stakeholders to define requirements and drive system enhancements across insurance platforms.

Requirements Management Business Process Analysis Workflow Automation Process Improvement Testing Validation Stakeholder Management

Business Financial Analyst, Client Engagement

Sears Holdings Corporation

Dec 2016 - May 2017 (5 months)

Executed user acquisition strategies to increase the spend of existing clients by 10%. Used SQL to query data from various sources and document insights on initiative performance.

SQL Data Analysis User Acquisition Client Engagement

Lead Business Systems Analyst, Document & Compliance Systems

JPMorgan Chase

Feb 2014 - Nov 2016 (2 years 9 months)

Led enterprise migration of 15TB of regulated documents, metadata, and content repositories, ensuring 100% compliance and data integrity. Defined metadata mapping, content validation, and governance requirements to support migration accuracy and audit compliance.

Requirements Management Data Mapping Content Governance Metadata Management Compliance Migration Stakeholder Management Mentorship

Business Systems Analyst, Loan Operations

JPMorgan Chase

Jan 2013 - Feb 2014 (1 year 1 month)

Led the OCR-driven automation program for mortgage document processing, document classification, data extraction, and business rules. Reduced manual loan-processing effort by 85% and improved extraction accuracy to 96% through workflow automation.

OCR Document Processing Data Extraction Business Rules Workflow Automation Data Mapping System Dependencies

Associate Business Systems Analyst, Regulatory Letters

JPMorgan Chase

Jul 2011 - Jan 2013 (1 year 6 months)

Authored business requirements and design for a new application to handle breach letters based on government regulations and state laws. Maintained requirements traceability to ensure alignment across business and technical teams.

Business Requirements Requirement Traceability Compliance Workflow Automation Regulatory Compliance