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Denise Walker

@denisewalker

Senior Business Analyst at Arraya Solutions delivering AI help desk automation and Power BI platforms.

At Arraya Solutions, I deliver business analysis and product-owner-level support across AI automation, systems integration, and cloud data platforms. For Globus Medical’s Microsoft Teams AI Help Desk Agent, I led discovery, authored the BRD, and built the UAT strategy and release-readiness process.

I also led business analysis for ACTS Retirement-Life Communities’ Salesforce-to-Autotask integration, defining ticket routing and synchronization requirements. For DCO Energy / Jingoli, I owned requirements for a transformation spanning Azure SQL migration, OCR automation, SmartOps, and Power BI analytics.

Earlier, at Merrill Lynch, I delivered requirements for 40+ field changes and built a traceability matrix that cut post-deployment issues 35%. At Bank of America, I built SQL-driven operational reports and established data integrity and PII protection controls for reporting workflows.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Arraya Solutions

Oct 2025 - Present (1 year 1 month)

Deliver business analysis and product-owner-level support across concurrent client engagements spanning AI automation, systems integration, and cloud data platforms.

Business Analysis Product Ownership AI Automation Systems Integrations Cloud Data Platforms

Current

Project & Operations Lead

Current

Florida Home Realty and Mortgage

Feb 2023 - Present (3 years 9 months)

Define end-to-end workflows and user-journey requirements for buyer engagement and lead qualification, applying structured requirements documentation and gap analysis in a self-directed, entrepreneurial environment. Manage project timelines, vendor coordination, and stakeholder communications across concurrent client engagements.

Requirements Documentation Gap Analysis Project Management Vendor coordination Stakeholder Management

Business Analyst

CSI (RoundPoint Mortgage)

Apr 2022 - Sep 2022 (5 months)

Led requirements discovery for a database replacement/cutover that fixed a production defect causing incorrect employee start-time data affecting 400+ employees. Authored requirements artifacts for a complex code-rerouting initiative, mapping legacy-vs-replacement behavior and defining validation conditions to prevent regressions at release.

Requirements Discovery Data Migration Acceptance Criteria Data Validation

Senior Operations Project Analyst

Merrill Lynch

Nov 2015 - Feb 2018 (2 years 3 months)

Led requirements analysis for the Merrill Edge platform modernization, delivering specifications for 40+ field changes across customer-facing and internal systems (UBMA/UTMA, 529); built a traceability matrix that cut post-deployment issues 35%. Managed cross-platform regulatory compliance analysis and remediation roadmaps spanning three product platforms, aligning business and technology teams to

Requirements Analysis Traceability Matrix Regulatory Compliance Release Management

Senior UAT Lead & QA Analyst

Merrill Lynch

Aug 2014 - Nov 2015 (1 year 3 months)

Designed and led UAT strategy for a mission-critical financial advisor platform serving 15,000+ users, achieving 100% test coverage across 3 UAT cycles under Waterfall SDLC. Built requirements-traceability matrices mapping 200+ requirements to test cases, closing gaps in 8 of 12 project phases before they became downstream defects.

UAT Test Strategy Requirement Traceability Defect Management Risk Prioritization

Report Analyst

Bank of America

Sep 2011 - Sep 2014 (3 years)

Built and maintained 10–12 SQL-driven operational reports for the Short Sale Division, giving executive and risk leadership portfolio visibility during the post-Countrywide Financial acquisition integration. Extracted and analyzed data from Oracle and SQL Server databases, writing and optimizing SQL queries to support reporting continuity through the systems consolidation.

SQL Oracle SQL Server Data Analysis Reporting PII Protection GLBA FCRA