At Accenture Flex, I’m the Lead Product Owner for two Velera product teams supporting credit union card and payments services. I own requirements and backlogs for MyCardInfo, Extranet, and Fraud Analyzer reporting, working with business and development teams to shape releases.
For Velera’s Extranet, I designed iterative HTML mockups for a redesigned service request page and mapped about 130 links to a streamlined ServiceNow migration. I also analyze ticket data and support the transition from Darwin to ServiceNow.
At Epsilon, I defined the vision and roadmap for Marketing Hub, a MarTech platform, and managed Scrum teams in a SAFe environment. Product work there contributed to a 15% improvement in marketing ROI, a 30% increase in targeting accuracy, and customer engagement gains of 20–25%.
Earlier, I owned customer-facing digital platform backlogs at Brighthouse Financial and Wells Fargo, and worked on retirement digital platforms at TIAA. My experience includes API integrations, data validation, UAT, and accessibility initiatives; I’m PSPO II trained and Claude 101 AI Fluency certified.
