Shazaib Mohammad
@shazaibmohammad
Customer service and admin assistant at GiftsBySam, responding to Instagram and email enquiries and keeping order records accurate.
United KingdomWhat I'm looking for
At GiftsBySam, an Instagram-based shop, I responded to customer messages on Instagram and email about orders, products, deliveries and returns, aiming to resolve queries helpfully and politely.
I assisted with order processing and kept customer and order details accurate in spreadsheets. I also followed up on enquiries and referred more complex issues to the business owner.
Alongside my studies, I supported the day-to-day administration of the shop. I have a Level 5 HND in Software Engineering (Merit) and am available immediately for advertised part-time remote shifts.
Experience
Work history, roles, and key accomplishments
Customer Service & Admin Assistant
GiftsBySam
Jan 2019 - Jan 2024 (5 years)
Responded to customer messages on Instagram and email about orders, products, deliveries, and returns. Assisted with order processing, maintained accurate records, and supported day-to-day administration of a small online shop.
Education
Degrees, certifications, and relevant coursework
Beal Sixth Form
A Levels, Business Studies, Computer Science, 3D Design
Grade: B, C, D
Completed A Levels in Business Studies, Computer Science, and 3D Design.
Beal High School
GCSE, General
Grade: 9-4
Completed 9 GCSEs with grades 9-4, including English and Mathematics.
Unknown
HND, Software Engineering
Grade: Merit
Level 5 HND in Software Engineering with Merit.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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