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Nadia KellyNK
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Nadia Kelly

@nadiakelly

Organized administrative professional and educator skilled in customer service and office operations.

Jamaica
Message

What I'm looking for

I seek an administrative or teaching role where I can apply strong organizational, communication, and client-facing skills, with opportunities for professional growth and collaborative team culture.

I am an organized administrative professional and educator with hands-on experience in front-desk operations, client communication, and classroom instruction. I have supported loan processes, managed high-volume inbound and outbound calls, coordinated events and onboarding, and delivered English and business curricula to prepare students for exams.

I combine strong interpersonal skills, scheduling and time-management strengths, and problem-solving instincts to improve office efficiency and student outcomes. I hold TEFL and Shopify-related certifications and am completing a TVET degree in Human Resource Management, seeking roles where I can contribute operational excellence and supportive teaching or administrative leadership.

Experience

Work history, roles, and key accomplishments

MI

Teacher - Business & Office Admin

Manchester Institute

Oct 2023 - May 2024 (7 months)

Planned and delivered lessons in Principles of Business and Office Administration, monitored and assessed student progress, and prepared students for CSEC examinations while providing one-to-one support and behavior management.

Education

Degrees, certifications, and relevant coursework

HC

Heart NSTA Trust, Newport Campus

TVET Degree, Human Resource Management

Enrolled in a TVET degree in Human Resource Management with expected completion in February 2025.

DL

Digital JamPreneur (in collaboration with DIA Urban Lab)

Certificate, Digital Entrepreneurship

2024 - 2024

Completed the Digital JamPreneur program from March 2024 to June 2024.

GA

Gorgias Academy

Lead Agent (Shopify) Certification, E-commerce / Customer Support

Completed Lead Agent (Shopify) certification in September 2024.

HT

Heart NSTA Trust

Diploma, Business Management

2016 - 2017

Completed a Business Management Diploma from March 2016 to April 2017.

TR

Teacher Record

TEFL Certificate (120 hours), English Language Teaching

Completed a 120-hour TEFL certificate for teaching English as a foreign language.

MS

Mount Olivet Skills Training Center (STC)

Data Operations Level 1 & 2 (NVQ-J), Data Operations

2014 - 2015

Completed Data Operations Level 1 & 2 (NVQ-J) between July 2014 and March 2015.

MS

Mount Olivet Skills Training Center (STC)

General Office Administration Level 1 (NVQ-J), Office Administration

2012 - 2013

Completed General Office Administration Level 1 (NVQ-J) from December 2012 to September 2013.

Tech stack

Software and tools used professionally

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Nadia Kelly - Front Desk Receptionist - Torpedo Loans | Himalayas