Nadia Kelly
@nadiakelly
Organized administrative professional and educator skilled in customer service and office operations.
JamaicaWhat I'm looking for
I am an organized administrative professional and educator with hands-on experience in front-desk operations, client communication, and classroom instruction. I have supported loan processes, managed high-volume inbound and outbound calls, coordinated events and onboarding, and delivered English and business curricula to prepare students for exams.
I combine strong interpersonal skills, scheduling and time-management strengths, and problem-solving instincts to improve office efficiency and student outcomes. I hold TEFL and Shopify-related certifications and am completing a TVET degree in Human Resource Management, seeking roles where I can contribute operational excellence and supportive teaching or administrative leadership.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Torpedo Loans
Oct 2024 - Present (1 year 8 months)
Managed front desk operations, handled high-volume inbound/outbound calls, and contacted clients about overdue payments, maintaining accurate records of payment arrangements and client communications.
Online English Teacher
Star Academic
Jul 2024 - Oct 2024 (3 months)
Delivered TEFL lessons to improve students' listening, speaking, reading and writing skills, taught grammar and pronunciation, and developed strategies to support individual learner progress.
Teacher - Business & Office Admin
Manchester Institute
Oct 2023 - May 2024 (7 months)
Planned and delivered lessons in Principles of Business and Office Administration, monitored and assessed student progress, and prepared students for CSEC examinations while providing one-to-one support and behavior management.
Assistant Coordinator
AAIMS Alliance Health Division
Feb 2018 - Jun 2023 (5 years 4 months)
Provided administrative support including schedule management, meeting coordination, event planning assistance, onboarding students, and researching internship locations to support program operations.
Education
Degrees, certifications, and relevant coursework
Heart NSTA Trust, Newport Campus
TVET Degree, Human Resource Management
Enrolled in a TVET degree in Human Resource Management with expected completion in February 2025.
Digital JamPreneur (in collaboration with DIA Urban Lab)
Certificate, Digital Entrepreneurship
2024 - 2024
Completed the Digital JamPreneur program from March 2024 to June 2024.
Gorgias Academy
Lead Agent (Shopify) Certification, E-commerce / Customer Support
Completed Lead Agent (Shopify) certification in September 2024.
Heart NSTA Trust
Diploma, Business Management
2016 - 2017
Completed a Business Management Diploma from March 2016 to April 2017.
Teacher Record
TEFL Certificate (120 hours), English Language Teaching
Completed a 120-hour TEFL certificate for teaching English as a foreign language.
Mount Olivet Skills Training Center (STC)
Data Operations Level 1 & 2 (NVQ-J), Data Operations
2014 - 2015
Completed Data Operations Level 1 & 2 (NVQ-J) between July 2014 and March 2015.
Mount Olivet Skills Training Center (STC)
General Office Administration Level 1 (NVQ-J), Office Administration
2012 - 2013
Completed General Office Administration Level 1 (NVQ-J) from December 2012 to September 2013.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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