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Shauntae Tomlinson

@shauntaetomlinson

Customer Service Representative supporting Main Street Renewal and Full Sail University customers through calls, chat, and email.

Jamaica

Message

At The Office Gurus, I handled inbound and outbound calls for Main Street Renewal and Full Sail University, helping customers with questions, requests, and account concerns.

I resolved customer inquiries and complaints with accurate information and effective solutions, using de-escalation techniques when conversations became challenging.

At Conduent, I supported Instacart customers by phone and live chat. I identified customer needs, provided solutions and replacements, and documented interactions and account information.

At Advantage Communications Inc., I assisted Spirit Airlines customers by phone. I also conducted telephone surveys for National Opinion Surveys through AccuTalks, recording responses accurately and following established scripts and procedures.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

The Office Gurus

Handled inbound and outbound customer calls, resolved inquiries and complaints, and maintained positive customer experiences while meeting productivity and quality targets.

Customer Service Inbound Calls Outbound Calls De escalation Communication Skills Problem Solving Multitasking Time Management Remote Work

Customer Service Representative

Advantage Communications Inc.

Handled inbound and outbound customer calls in a fast-paced call center environment, assisted with service-related issues, and communicated effectively to resolve concerns efficiently.

Customer Service Inbound Calls Outbound Calls Communication Skills Problem Solving Fast Paced Environment

Customer Service Representative

Conduent

Provided customer support through inbound and outbound calls and live chat, handled inquiries and complaints, and documented interactions while maintaining accurate account information.

Customer Service Inbound Calls Outbound Calls Live Chat Documentation Empathy Problem Solving Time Management

Survey Interviewer

AccuTalks

Conducted telephone surveys, collected customer feedback accurately, and maintained professionalism and confidentiality while handling participant information.

Telephone Surveys Data Collection Communication Skills Active Listening Confidentiality Productivity Quality Assurance