Shaun Ramsay

I am an IT Support Manager with over five years of experience in datacenter operations, NOC management, and infrastructure support.

I have led 24/7 NOC teams, authored 100+ SOPs and training guides, and reduced incident resolution times by 25% while maintaining a 95%+ customer satisfaction rate. I implement workflow improvements and automation to increase proactive ticket resolution and streamline onboarding.

Hands-on, I have deployed and administered Linux and Windows servers, virtualized environments (VMware, Hyper-V), and built and maintained over 75 rack-mounted servers while supporting more than 1,000 SMB clients. I routinely troubleshoot network, hardware, and software issues and use monitoring tools to identify and remediate problems proactively.

I focus on mentoring teams, creating a culture of accountability, and aligning support objectives with company goals to drive service quality. I hold an MFA in Animation & Interactive Technology and am pursuing CCNA and Network+ to deepen my networking expertise.