Shaun Ramsay

My career began in an unexpected place—working as a custodial specialist at the University of Central Florida. Going from studying computer animation to janitorial work was a major shift, but it taught me the value of process, consistency, and pride in completing essential work. It also introduced me to safety standards, compliance, and the importance of following structured procedures. During my time there, we transitioned from paper-based task delegation to a digital work-order system. I took it upon myself to learn the new application, master it, and train others. That experience sparked my interest in problem-solving and adaptability, and it showed me how much I enjoy helping people understand new tools.

I carried that mindset into my role at AdventHealth. My ability to teach and support others quickly led to leadership responsibilities, where I helped staff navigate both the operational and technological sides of their job—tracking assignments, logging work, managing schedules, and resolving technical challenges. My strength became not just doing the work, but empowering others to do it well.

With that foundation, Atlantic.Net took a chance on me and hired me onto the night shift. I treated it like an opportunity to absorb everything I could. I learned the environment inside and out—documenting, troubleshooting, studying patterns, and seeking out problems that weren’t even assigned to me yet. Over time, I found a mentor who expanded my understanding of how the business operated and how technical work connects to organizational goals. That guidance helped shape my approach to leadership, documentation, and operational excellence.

When I was promoted to manage my own shift, everything came together. I leaned fully into teaching and development, recruiting people new to IT and helping them grow into engineering-level roles. Many of them now serve in critical areas throughout the company, from infrastructure to sales to management. I even established a design team as an offshoot of my shift to improve documentation, learning materials, and processes.

Across all of my roles, a consistent theme has defined my career: I build people. I enjoy problem-solving, learning new systems, and managing operations, but what drives me the most is helping others grow. That’s the part of my work I want to carry forward—joining a team where I can contribute technically while also building the next generation of strong, capable professionals.