Alex Moll
@alexmoll
Experienced IT manager specializing in multi-site infrastructure, onboarding, and operational excellence.
United StatesWhat I'm looking for
I am an experienced IT manager and operations specialist with a proven track record in multi-site IT infrastructure, enterprise systems administration, and end-to-end onboarding. I lead IT projects, manage secure and scalable network environments, and create clear SOPs that improve operational efficiency and system reliability.
Throughout my career I have delivered high-quality end-user and client support across healthcare, technology, and corporate environments, provisioning accounts and devices, administering Ubiquiti networking for multiple locations, and implementing cost-effective vendor solutions. I prioritize cross-functional collaboration, stakeholder relationship management, and hands-on troubleshooting to reduce support issues and improve user adoption.
I consistently drive process improvement and documentation standards—building onboarding programs for 100+ hires, achieving high first-contact resolution rates, and presenting technical strategy recommendations to stakeholders. I seek to apply my technical expertise and operational mindset to scale reliable IT services and enhance user experience.
Experience
Work history, roles, and key accomplishments
IT Manager
ScanDesign of Central Florida, LLC
Jan 2024 - Present (2 years 2 months)
Led multi-site IT onboarding, provisioning, and infrastructure projects across 18 locations, authored SOPs, and maintained Ubiquiti networking environments to improve reliability and scalability.
Implemented end-to-end internal onboarding for 100+ hires, provisioned equipment for ~20 new users monthly, and led vendor coordination to deliver cost-effective IT solutions and operational improvements.
Customer Experience & Support Lead
Samacare
Jan 2021 - Jan 2022 (1 year)
Achieved a 99% first-contact resolution rate, implemented a new VoIP calling system within two weeks, and optimized customer support workflows to improve authorization and status-check processes.
IT Client Support Representative
The Brehm Group
Jan 2020 - Jan 2021 (1 year)
Conducted needs assessments and executed end-to-end onboarding for approximately five new clients weekly, delivering tailored implementation plans and client training.
IT Support Specialist
Orlando Health
Jan 2019 - Jan 2020 (1 year)
Provided one-on-one technical support to executive and clinical stakeholders, maintaining documentation and resolving onsite and remote technical issues to support hospital operations.
Education
Degrees, certifications, and relevant coursework
Seminole State College
Client Specialist Certification in Information Technology, Information Technology
Earned a Client Specialist Certification in Information Technology covering client support and related IT competencies.
Seminole State College
Associate's Degree, Business & Commerce
Completed an Associate's degree in Business & Commerce with coursework in business fundamentals and commerce practices.
Seminole State College
Associate's Degree, Information Systems Technology
Completed an Associate's degree in Information Systems Technology focusing on practical IT skills and systems administration.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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