SBShaun Beers
@shaunbeers
Application Support Engineer specializing in casino systems, IAM, and high-availability operations.
United StatesWhat I'm looking for
I am a Strategic Application Support Engineer with 20+ years supporting high-availability environments across Hospitality, Gaming, and Fintech. I specialize in Casino Management Systems, Identity & Access Management, and enterprise-scale infrastructure, and I focus on maximizing uptime while maintaining strict compliance with GCB, SOX, and PCI standards.
Throughout my career I’ve led integrations, vendor relations, and incident lifecycle improvements using ITIL best practices and tools like ServiceNow and Jira. I’ve supported large-scale launches and maintained 99.9% uptime for payment ecosystems, while authoring SOPs and knowledge bases to reduce MTTR and standardize operations.
I bring hands-on technical expertise in Azure AD, Okta, PowerShell/Bash scripting, Meraki/Cisco networking, Windows/Linux server administration, and a broad enterprise software stack (Infor HMS, Oracle OPERA, IGT Advantage, Micros/InfoGenesis). I am results-driven, compliance-focused, and committed to mentoring teams and delivering resilient, guest-facing technology experiences.
Experience
Work history, roles, and key accomplishments
CTO / Senior Technician
Fr33lance IT Consultant / HelloTech
Jan 2005 - Present (21 years 1 month)
Provided IT architecture, advanced networking, malware remediation, disaster recovery, and managed large hardware deployments for clients including retail and enterprise brands.
Engineer, Application Support
Fontainebleau Las Vegas
Feb 2025 - Feb 2026 (1 year)
Provided application support and integrations for core hospitality platforms (Infor HMS, HotSOS) and guest technologies, maintained 99.9% uptime for payment ecosystems, and enforced SOX/NGCB/PCI compliance across resort systems.
Information Technology Instructor
Northwest Career College
Nov 2024 - Mar 2025 (4 months)
Authored technical SOPs and knowledge bases, delivered cross-functional training and onboarding, and improved escalation workflows to reduce MTTR for support teams.
Identity & Access Management Specialist
Curaleaf
Jan 2021 - May 2024 (3 years 4 months)
Managed end-to-end user lifecycle provisioning across 30+ applications, supported POS rollouts and remote networking, and led remediation for SOX/PCI compliance audits in a multi-state retail environment.
Technical Support Specialist
Resorts World Las Vegas
Nov 2020 - Jan 2021 (2 months)
Performed root cause analysis and resolved performance bottlenecks during property pre-opening, using ServiceNow to manage incident lifecycles for mission-critical systems.
Desktop Support Technician
MGM Resorts International
Dec 2019 - Mar 2020 (3 months)
Remediated complex hardware and network failures across property, supporting 50,000+ endpoints and developing SOPs to standardize recurring troubleshooting.
IT Support Technician
Cosmopolitan Resort and Casino
Dec 2018 - Mar 2019 (3 months)
Maintained system availability for gaming floor operations, supported IGT sbX backend and CMS integrations, and created SOPs that reduced ticket resolution times for TITO and network errors.
Help Desk Technician
Dolomite Technology / Orbis Solutions
Sep 2016 - Dec 2017 (1 year 3 months)
Managed tier 1/2 ticket queues using ConnectWise for medical, legal, and gaming clients, specializing in Fortinet/Sophos security and Micros/InfoGenesis POS support.
Education
Degrees, certifications, and relevant coursework
Spokane Falls Community College
Information Systems
Completed coursework in Information Systems at Spokane Falls Community College, focusing on practical IT and systems support topics.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Shaun?
You can contact Shaun and 90k+ other talented remote workers on Himalayas.
Message ShaunFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
