Open to opportunities

Robert Barr

@robertbarr

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IT support specialist focused on systems administration, deployment automation, and technical leadership.

United States

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What I'm looking for

I am seeking a full-time, fully remote IT support role where I can lead technical projects, improve system reliability, and grow into expanded technical leadership.

I am an IT support specialist with 5+ years of experience managing system operations, troubleshooting hardware and software issues, and administering Active Directory and Windows environments.

I have led technical teams in 24/7 operational environments, coordinated multi-department projects, and implemented automation tools like PDQ Deploy and MDT to improve uptime and streamline deployments.

I prioritize clear procedures, accurate asset management, and vendor/regulatory communication to minimize downtime, drive accountability, and deliver reliable technical support.

Experience

Work history, roles, and key accomplishments

Current

Asst. Slot Technical Manager

Current

Boomtown Casino Biloxi

Mar 2024 - Present (1 year 9 months)

Oversaw day-to-day technical floor operations for a 24/7 casino, led multi-department installations/upgrades and enforced maintenance and escalation procedures to minimize downtime and ensure compliance.

Technical Leadership Project Coordination Vendor Management KPIs Troubleshooting Compliance

Lead Slot Technician

Boomtown Casino Biloxi

Jan 2023 - Mar 2024 (1 year 2 months)

Served as primary technical lead supporting 24/7 floor operations, directed technician work, and executed hardware installations, relocations, and configuration updates to maintain service continuity.

Troubleshooting Diagnostics Team Coordination Escalation Management Configuration Documentation

IT Support Analyst

Boomtown Casino Biloxi

May 2021 - Jan 2023 (1 year 8 months)

Improved system uptime by automating software updates and imaging workflows, managed inventory of 500+ devices, and resolved escalated hardware and software issues for onsite and remote users.

PDQ Deploy System Images Active Directory Remote Support Inventory Management

Slot Technician

Boomtown Casino Biloxi

Mar 2015 - Feb 2018 (2 years 11 months)

Performed advanced troubleshooting, repair, configuration and preventative maintenance of electronic gaming machines, ensuring regulatory compliance and timely resolution of floor issues.

EGM Repair Diagnostics Compliance Jackpot Resolution

Line/U-verse Technician

AT&T

Mar 2015 - Feb 2018 (2 years 11 months)

Installed and troubleshot broadband, video, and voice services for residential and business customers, diagnosing connectivity across copper, fiber, and wireless infrastructure and improving customer satisfaction.

Copper Fiber Customer Support Connectivity Diagnostics Documentation