Shashank Yadav
@shashankyadav6
Customer Support and technical support professional specializing in premium smartphone brands and retail store operations.
IndiaWhat I'm looking for
I’m a customer support and technical support professional with strong product and brand knowledge across premium smartphone outlets. I bring good communication skills and product understanding to help customers get the right solutions confidently.
My experience includes working as a Sales & Marketing Executive at Apps Daily Solution PVT.LTD (2009 - 2012), then Sales Executive & Customer Support at Samsung India PVT.LTD. (2014 - 2017). I’ve also handled customer support roles at Multibrand outlets and Vivo India PVT.LTD (2017 - 2022), strengthening my customer support and product experience.
Currently, I’m an “IPhone Professional” with Apple India PVT.LTD. (2023 - 2025), focusing on huge Apple product knowledge and technical support. I also apply my management and leadership skills through retail store handling, team handling, and quick decision-making.
Experience
Work history, roles, and key accomplishments
iPhone Professional
Apple India Pvt. Ltd.
Jan 2023 - Present (3 years 6 months)
Currently working as an iPhone Professional, providing product knowledge and technical support for Apple products.
Customer Support & Product Experience
Vivo India Pvt. Ltd.
Jan 2017 - Jan 2022 (5 years)
Provided customer support at a Vivo premium store, with experience in product and brand knowledge to support customers.
Sales Executive & Customer Support
Samsung India Pvt. Ltd.
Jan 2014 - Jan 2017 (3 years)
Worked as a Sales Executive and supported customers at a multibrand outlet, using product and brand knowledge to assist customers.
Sales & Marketing Executive
Apps Daily Solution Pvt. Ltd.
Jan 2009 - Jan 2012 (3 years)
Worked as a Sales & Marketing Executive, handling sales and marketing with strong communication and product knowledge.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University (IGNOU)
Bachelor of Commerce, Commerce
2013 -
Grade: A Grade (600/448)
Pursued a Bachelor of Commerce through IGNOU starting June 2013 and achieved an A grade.
Govt. Maharaj Higher Secondary School
12th, Commerce (12th, MP Board)
2010 -
Grade: 500/230
Completed 12th (Commerce) from Govt. Maharaj Higher Secondary School under MP Board in 2010.
Bal Niketan Sangh
10th, 10th (MP Board)
2008 -
Grade: 500/330
Completed the 10th grade from Bal Niketan Sangh under MP Board in 2008.
Availability
Location
IndiaAuthorized to work in
United States
United Kingdom
Germany
Netherlands
United Arab EmiratesJob categories
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