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Shashank Singh

@shashanksingh13

Technical Project Manager at HCL Tech who automated vulnerability remediation workflows and saved more than $500k annually.

India

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What I'm looking for

I’m seeking to drive operational excellence, strengthen security posture, and lead high-impact transformation initiatives through strategic planning, stakeholder alignment, and disciplined execution.

At HCL Tech, I manage enterprise network and security projects from scoping through deployment, and built a Risk & Vulnerability Management framework integrating Tenable. Automating remediation workflows saved more than $500k annually and supported audit compliance readiness.

I also improved network operations efficiency by 65% to 70% through automation, ThousandEyes agents, improved monitoring, and structured problem management.

At KOCH, I led critical incident response and supported network upgrade projects. I reduced alert noise by 85% and helped automate CMDB onboarding and monitoring integration, cutting manual effort by more than 70%.

Earlier, at Fiserv and Sify Technologies Ltd., I worked in NOC operations and network service operations, troubleshooting enterprise connectivity and managing incidents. My experience spans network infrastructure, security and vulnerability governance, and delivery across Agile and Waterfall frameworks.

Experience

Work history, roles, and key accomplishments

Current

Associate Consultant

Current

HCL Tech

Aug 2024 - Present (2 years 2 months)

Managing end-to-end delivery of enterprise Network & Security Projects, driving project initiation, technical scoping, requirement gathering, planning, execution, testing, deployment, and closure following Agile & Waterfall models. Built and executed a complete Risk & Vulnerability Management framework, integrating Tenable and automating remediation workflows, saving more than $500k annually.

Agile Waterfall Project Management Risk Management Vulnerability Management Tenable Network Security Infrastructure Management NOC Operations ServiceNow Info Blox ThousandEyes Monitoring Automation Stakeholder Management Documentation CMDB Capacity Planning

Network Engineer

KOCH

Oct 2021 - Aug 2024 (2 years 10 months)

Led critical incident lifecycle from detection to resolution, ensuring structured communication, RCA documentation, change planning, and providing status reports to technical leadership. Reduced alert noise by 85% by fine-tuning monitoring thresholds and categorizing events, and automated CMDB onboarding and monitoring integration, cutting manual effort by more than 70%.

Network Engineer Incident Management RCA Change Management Cisco IOS Automation LogicMonitor CASpectrum IPAM ServiceNow ITOM Monitoring Troubleshooting Documentation Mentorship

Network Analyst

Fiserv

Jun 2019 - Aug 2021 (2 years 2 months)

Monitored critical network connectivity for US banking clients using ADCOM and coordinated with multiple vendors to ensure timely fault resolution. Managed incident lifecycle through ServiceNow, ensuring SLA adherence, timely stakeholder communication, and accurate documentation of outages.

Network Monitoring ADCOM CASpectrum HPNA MPLS Radio Frequency Leased Lines Fiber ServiceNow Incident Management SLA MTTR RFO RCA Troubleshooting Vendor Management

Network Operation Engineer

Sify Technologies Ltd.

Feb 2015 - Jun 2019 (4 years 4 months)

Troubleshot complex L2/L3 and MPLS connectivity issues for enterprise customers across Cisco, Huawei, and HP network environments, ensuring minimal service disruption. Configured and maintained site-to-site IPsec VPNs on Cisco routers and Fortigate firewalls, along with redundancy protocols such as HSRP for high availability.